Fin Ops professional
Resume:
Adam Michael Ryder, MBA
Long Grove, IL 60047
847-***-**** / 847-***-**** / ******@*******.***
Multi-functional executive with over 18 years of increasing responsibility in operations, financial management, reporting and analysis, marketing, sales and strategy.
Currently serving as the Director of Business Operations at Comcast where I have developed several new processes to yield increased revenue, decrease expense, and improve the customer experience. I have extensive experience in business development, change management, team building, customer service delivery and process development and improvement. I am seeking a position to expand or create solid financial performance and outstanding customer service.
Significant accomplishments driving operations, leadership, warehouse and asset management, budgeting, project management, reporting and KPI development, financial analysis (FP&A), and business unit P&L responsibilities.
Functional lead for all aspects of financial planning and analysis for Comcast Area Operations and Marketing functions. Work closely with the Regional leadership team to develop and establish broad business plans, strategies and policies that significantly improve the profitability of the business and maximize shareholder value. Responsible for providing reporting on business performance and leading a team responsible for analyzing all results and initiatives, as well as various ad hoc business analysis requests. Looks for synergy opportunities and tracks progress on targets.
· Act as the financial advisor to the Area and Regional leadership teams on all significant decisions.
· Cross-functional expertise through a broad base of functional management responsibilities in all key aspects of the business.
· Self-motivated, recognized leadership skills, results orientation, team player, and general management skills in medium and large companies through advanced knowledge of financial, economic and accounting theory, and financial and statistical modeling techniques.
· Drive process improvements in the financial analytical capabilities and tools to better understand the effectiveness of Chicago Region Comcast spending.
· Direct operations, financial analysis, customer service, business development initiatives, direct sales, and inventory management through effective management and mentoring of reports.
· Conduct business and financial analysis to support strategic marketing plans, marketing campaigns, and business marketing initiatives.
· Develop the Monthly Operating Review for Regional Comcast financial and operations results.
· Manage the finance team for budgeting, forecasting, reporting and analysis requirements, and planning.
· Work with marketing team to develop break-even and ROI analyses on various marketing media.
· Proven record in strategically building businesses, improving operational efficiency and effectiveness, managing and improving customer service organizations and launching products.
Adam Michael Ryder, MBA
5363 Hedgewood Court
Long Grove, IL 60047
847-***-**** / 847-***-**** / ******@*******.***
PROFESSIONAL EXPERIENCE
Comcast Corporation July 2004 – Present
Director – Business Operations
Responsible for the leadership and coordinated efforts for the North Area of the Chicago Region. Supervise three managers and forty-eight employees.
· Develop and manage financial budgets and forecasts encompassing six functional departments with over $300M of cash flow. Manage nine warehouses containing over $10M in capital.
· Maintain, coordinate, and enforce system and company financial and operational procedures.
· Evaluate and manage system collection and cash control procedures.
Accomplishments
ü In a down economy, increased revenues by $1M YTD over budget and $7.8M YTD over prior year. Decreased expenses $5.8M YTD over prior year as well.
ü Matrix manage the Area’s technician staff to retain and grow the 900K+ customer base across all products lines by an incremental 1.3% through sales incentive programs.
ü Developed an equipment return program resulting in a decrease in lost equipment totaling $4M in capital savings while again improving customer satisfaction scores by an incremental 17%.
ü Developed improvements in Routing, Dispatch, Warehouse, Check-in and Call Center processes and communication which reduced “not home” rates, increased completion rates, reduced truck rolls, and increased tech productivity; saving approximately $1.7M in expense.
ü Consistently met or exceeded all internal and external audit requirements during tenure.
Norlight Telecommunications October 2003 – July 2004
Director - Product Management
Responsible for the direction and coordination of research and development activities for new and existing products and services. Supervise two employees.
· Developed and executed business and marketing plans and programs, both short and long range, to ensure the profit growth and expansion of both enterprise and carrier products and services.
· Researched, analyzed, and monitored financial, technological, competitive, and demographic factors for strategy evaluation.
· Created and managed Strategic Plan Models and related financial databases.
Adelphia Business Solutions March 2002 – July 2003 Business Financial Manager
Responsible for the development and implementation of processes as they relate to revenue assurance, cost of service, accounts receivable, and business development efforts. Supervised three employees.
· Created, monitored, and advised upon initiatives to improve key measurements of performance; to include revenue growth, expense reduction, billing reconciliation, cash management, cost of service, provisioning, credit and collections, and commissions accounting.
· Created and managed the Capital, Expense, and Revenue Budgets.
Tellabs Corporation April 2000 - August 2001
Senior Strategic Marketing Manager - Global Services Marketing
Responsible for the identification, transformation, and implementation of new services and opportunities. Supervised two managers.
· Developed a global revenue funnel and forecasting tool to manage seven service families. Liaison to Corporate.
· Created a new services introduction process spanning from ideation to implementation; partnered with the product houses.
21st Century Telecom Group October 1999 - April 2000
Director - Strategic Business Development / Product Line Management
Identified and developed strategic business opportunities to create competitive advantage and shareholder value through the tactical evolution of products and pricing strategies. Supervised one manager.
· Developed economic models and business cases to assess emerging business opportunities.
· Developed and monitored acquisition and joint venture specifications to facilitate the fulfillment of portfolio requirements.
· Created and managed over $1M Product Management expense budget; delivered over $15M in services revenue.
Ameritech Corporation May 1996 - October 1999
Director- Finance, Product Management
Manager- xDSL, Product Management
Supervisor- Industry Analysis, Corporate Strategy & Development
Supported senior management and the Data Organization’s market managers within Product Management and throughout the business units. Supervised four managers.
· Conducted competitive analysis and assess market size, growth rates, and product positioning.
· Analyzed and recommended business cases in support of diversification and acquisition opportunities, and new product launches.
· Created and managed over $160M Product Management expense budget; delivered almost $2B in retail and wholesale revenue.
Sprint Corporation August 1995 - May 1996
Senior Business Analyst
Responsible for the management and support of the Long Distance Division's West Area Field Sales and it's performance against targets and competitive benchmarks.
Advantis Corporation July 1994 - August 1995
Senior Financial Analyst
Responsible for accurate and timely financial measurements with corresponding analysis and recommendations to management, the board of directors, and fellow employees. Supervised six financial analysts.
MCI Telecommunications Corporation December 1990 - July 1994
Senior Financial Analyst
Financial Analyst
Responsible for the preparation, management, and roll-up of multiple departmental budgets, totaling $12M, within Business Markets; Operations and Analysis.
Responsible for auditing access cost billing, tariff issues, internal system development, and dispute negotiations.
EDUCATION
Masters of Business Administration (MBA) Finance
Project Management Certificate Program
Keller Graduate School of Business, Chicago, IL, 1997
Telecommunications Certificate Program
DePaul University, Chicago, IL, 1993
Bachelor of Arts in Economics/English
University of Wisconsin-Madison, 1990
COMPUTER/SYSTEM SKILLS
Oracle 11I, Microsoft Office (Access, Excel, Outlook, PowerPoint, SharePoint, and Word), CSG Billing Systems
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