Customer Service At Its Best

·Jennifer Gibson

**** ****** **** **** *** G • Birmingham AL 35210 • 205-***-****

***************@*****.***

Objective

To obtain a challenging position in a leading industry. Achieve higher education in preferred field of studies. Apply my professional attitude in a friendly work environment

Employment

Customer Service Representative January 2007- Present

Sitel Birmingham, Alabama

Answered questions regarding customer's cell phone with Verizon Wireless, assisted with billing as well as Tier 1 Technical Support.

De-escalating phone calls.

Providing comprehensive cell phone knowledge to customers.

Maintaining outgoing and positive attitude daily.

Responsible for responding to inbound calls, placing outbound calls and providing exceptional levels of customer service.

Personal assistant 2002-2006

Steve Butler Birmingham, Alabama

Filed important documents.

Answered all phone calls.

Gave messages.

Made coffee.

Ran errands.

Education

Diploma 1998-2001

Hoover High School Birmingham, Alabama

General Study, Creative Writing I - III

Bachelors in Psychology/Substance Abuse Program 2007-2010

Argosy University Chicago, Illinois

Skills

·I am excellent in Customer Service, receiving compliment calls almost daily.

I am courteous, with a great phone voice, receiving compliment calls almost daily.

I type 70 WPM

I currently volunteer at the Crisis Center(600 8th Ave. S. Birmingham, AL 35222 205-***-****) which includes crisis and suicide intervention and community resource information and referral, daily reassurance phone calls to the homebound elderly or disabled, short term economic assistance with case management, medical and/or mental health patient transportation, sexual abuse counseling for children and adults, forensic medical exams for sexual assault survivors, continuing education event, and volunteer opportunities.

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