Customer Service Sales
Resume:
Alexandra Norris
Moreno Valley, Ca 92551
****************@*****.***
_____________________________________________________________________________________
Objective
Utilize Customer Service, Call Center and organizational skills to be an asset to the company.
Abilities
5 years Call Center
9 years of Customer Service/Clerical Adminstrative experience
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Highly productive in the use of Office 2000 Professional
Leader with a can do attitude
Employment History
Cultural Heritage Center August 2006- Present
Volunteer/Community Service
* Stocking Organizing, collect and recieve donations for store, and community center
* Personally Assist the Owner Harnethia Mansell
* Recieve incoming calls on 2 phone lines and perform miscellaneous clerical work
* Responsible for Organizing store and center
* Generate additional income for the center through excellent customer service
ARS/Rescue Rooter Plumbing August 2008-April 2010
OSR-Outbound Sales Representative
* Dispatching work orders, according to client and company needs
* Made top 3 in “money gained” and appointments set on a regular month to month basis
* Placed Outgoing calls to previous, and prospective customers in regards to services ARS provides. ( service/maintenance, follow-ups, and recommended service in the area).
* Approximately 150 Calls dialed per hour.
* Listening to customers and finding appointment times that suited them best for service.
Firestone Complete Auto Care December 2006-August 2008
Customer Service Advisor
* Held first and second most profitable part-time sales achievment in district on a month to month basis..
* Handled customer service and sales for personal vehicles and local business fleet vehicles.
* Answered inbound calls in support of customer needs: Focused on customer satisfaction while placing orders for repair and maintenance work.
* Maintained tracking sheets for personal goals and progress
Nike Factory February 2006- December 2006
Customer Service Representative
* Answered inbound calls in support of customer needs.
* Conveyed in a reassuring manner step by step instructions to resolve application issues. *Contributed to customer descision making.
* Warehouse Stocking Work
JC Penney September2005 – February 2006
Sales Associate
* Stocking and Inventory
* Assisted with customer decision making while keeping store clean and maintaining an attractive selling area.
* Dealt with high volume of customer demand during holidays and holiday hours.
Starcrest Products January2004 - September 2005
Telephone Representative
* Handled high call volume, took customer orders and explained product usage
* Received awards for efficiency and upsells weekly .
* Dispatching customer calls to Data Entry dept
* This job honed my skills for customer service and customer satisfaction.
Community Service
I am apart of NCNW Moreno Valley Chapter it was founded by Mary McLeod Bethune and it’s goals are to build the community by encouraging the youth. I have been a member for 11 years. Together we help encourage youth in the community to excel in school, through incentive of savings bonds and awards for local middle school high achievers. It has been an honor to be a member of the Moreno Valley Chapter as we continue to empower the community through it’s youth.
Education
California State University San Bernardino, San Bernardino, Ca
Criminal Justice Major –2005 to Present
Rancho Verde High School Moreno Valley, Ca
General Education- 2001 to 2005
Contact this candidate