Quality Assurance Manager

Sihar Aquino, MPA

West Hempstead, NY ***** • 516-***-**** • ***********@*****.***

Senior Leadership – Non Profit Strategic Development

Committed and deeply accomplished Executive with specialized expertise in the non-profit sector, and a passion for improving the quality and content of programs and projects that positively impact communities, and the people and organizations who benefit from them. Brings a keen focus to progressive and socially impactful services. Transitions easily into new cultures, embraces challenges and rapidly absorbs and assimilates organization-specific information. Develops personal and professional networks and alliances that support both mission and vision, and strengthens the organization’s visibility and credibility. Fluent in English and Turkish.

Proven track record of effective communication with government and industry leaders.

ḁ첹ఒ ޝޟ Ựޟޛޛ8ގ8ގ쀀ޟ A compassionate, effective and culturally sensitive leader who implements real change across diverse roles, and thrives in fast-paced, dynamic environments where originality, collaboration and creativity are welcomed and rewarded.

Core Proficiencies

Program Development

Needs Assessment

Project Management

Organizational Development

Strategic Planning

Donor/Sponsor Relations

Fundraising/Grant writing

Research & Analysis

Public Speaking

Workforce Planning

Communications

Event Planning

Team Leadership

Volunteer Management

Curriculum Development

Performance Management

Client/Public/Media Relations

Social Media/Online Marketing

Professional Experience

Advocates for Disabled Americans, Veterans, Police, Fireman & Families, West Hempstead, NY 2007-Present

DEPUTY CHIEF, MEDICAL ASSESSMENTS DIRECTOR

Steers organizational growth and development through direct project and operations leadership.

Enhanced non-profit exposure and increased caseloads 50% by driving website and social networking efforts.

Bilinguals Inc., New York, NY 2009-2010

DIRECTOR OF QUALITY ASSURANCE

Dictated departmental business strategy, planning, and operational policy and procedures, including the production of an auditing tool to ensure program adherence to corporate and client requirements.

Facilitated a 30% increase in customer satisfaction (to 99% overall) by creating a comprehensive and standardized employee training program regarding state regulations and organizational impacts, which garnered recognition for enabling the achievement of a ‘Very Good Standing’ score in a State and City Audit.

Theracare Inc., New York, NY 2005-2009

DIRECTOR OF PROGRAM DEVELOPMENT

Innovated a specialized service program for medically complex infants and toddlers, with support from core Early Intervention providers, communities, and stakeholders such as autism organizations, clinics, government offices, hospitals, industry leaders, LEICC, MR councils, oversight agencies, schools, state and city officials. Controlled the budget and fiscal responsibility of all programs to meet quarterly margin targets by liaising with other departments on cross-functional initiatives and workflow processes.

Expanded the Early Intervention program census by 33% (125 children) within 4 months through collaborative networking across the organization.

Received recognition as the best functioning branch within the group for 2 years in a row.

Visiting Nurse Service of New York, Bronx, NY 2003-2005

REGIONAL MANAGER

Interfaced with diverse VNS programs encompassing adult care, community care, long term care, maternal and child care, pediatric care, rehab care, and respite.

Exceeded profit margins and revenue goals through four consecutive quarters across the organization’s largest branch, increasing sales 23% in a single quarter by introducing the first staff incentive performance plan as well as creating outreach programs to generate 48% greater referral rates in 4 months.

NYC Department of Health & Mental Hygiene, Early Prevention Program, Bronx, NY 2000-2003

Orchestrated NYC DOHMH policy-related, procedural, and technical support for Early Intervention provider agencies.

U, Ankara, Turkey

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Secured 98% overall organizational compliance of agencies (a 22% increase in 6 months) by spearheading unified training and supervision of Early Intervention Official Designees (EIODs) across multiple sites.

Acknowledged as the most efficiently run branch after revitalizing the Early Intervention Program in the Bronx office.

NYC Department of Health & Mental Hygiene, Early Intervention Program, Bronx, NY 1995-2000

EARLY INTERVENTION OFFICIAL DESIGNEE (EIOD)

Served as the Commissioner’s representative in the field, conducting fulfillment of Early Intervention Program goals while contributing to multiple DOHMH-recognized committees and participating in leadership of IFSP (Individualized Family Service Plan) meetings.

Boosted accuracy across high volumes of submitted paperwork by establishing consistent processes among EIODs.

Additional Experience

Coordinator Day Treatment Program • St. Dominic’s Home, Blauvelt, New York 1992-1995

Habilitation Specialist • St. Dominic’s Home, Blauvelt, New York 1991-1992

Senior Guidance Counselor • Ayse Abla School, Ankara, Turkey 1986-1991

Montessori Teacher • Columbus Montessori, Mt. Vernon, New York 1980-1986

Education

MPA • Long Island University, Rockland Graduate Campus, Orangeburg, NY

BA, Psychology, Education • METU, Ankara, Turkey

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