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Customer Service Manager

Location:
West Palm Beach, FL, 33069
Salary:
18.00
Posted:
December 12, 2010

Contact this candidate

Resume:

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Danielle GASSANT

*** ** ***** Street, N. Miami, FL 33162

e-mail : *******@*****.***

Mobile: 305-***-****

OBJECTIVE

To play a key role in the daily functions of a professional team which values my experiences, skills and high work ethics.

SKILLS

Fluently speak English and Creole

Proficient/well seasoned in merchandise marketing and inventorying

Extensive experience in hiring and training new associates/support floor staff

12 years experiences as a Retail Store Floor Supervisor/Floor Planner and Merchandise Inventory

Experienced in processing/submitting and scheduling personnel schedules in assigned dept.

EXPERIENCE

Sears Roebuck - Miami, Florida 1998-2009

Assistant Manager/Merchandise Coordinator

Preparing employee weekly schedules as well as responsible for proper floor coverage in connection to daily and/or special events in our department.

Responsible of the timely and accurate ordering of merchandise in order to avoid depletion of our stock.

Support department manager in providing proper training to all new associates as well as in any disciplinary action in an effort to maintain our store policy at all times.

Responsible for the preparing and coordinating of our department displays.

Monitoring the proper and sufficient cash flow for the daily transactions of our department.

In charge of the proper opening and closing of our department.

U.S.B. – Miami Gardens, Florida 1995-1996

Customer Service Agent/Telemarketing

Provided telephonic customer service and support to potential clients and established account holders.

Supported our telemarketing department in developing specific market oriented presentations to promote and expand our company’s business.

Responsible for assisting and resolving clients’ requests such as providing account adjustments if applicable.

Winn Dixie Supermarket 1995-1996

Cashier

Provided customer service to the general public as well as to store employees

Responsible for the proper/timely cash flow of assigned floor register.

Responsible for providing theft control assistance to store administrative department

Regularly assisted in the preparation of merchandise inventory and moderate stocking

EDUCATION

Miami Dade College 2008-2009

Presently seeking to obtain certification in Business Administration

SPECIALIZED TRAINING

Successfully completed a seven day Flight Attendant Preparatory Training at Pan AM International Flight Academy, Miami, Florida which included:

Emergency Exit door operation and Evacuation commands

Emergency Equipment pre-flight and operation

Actual ditching and survival equipment instruction

Federal Aviation Regulations

Security

AED and CPR and BLS workshop

CRM

Service etiquette

Customer Service and handling passengers with disabilities

REFERENCES

Available upon request

Danielle GASSANT

740 NE 178th Street, N. Miami, FL 33162

e-mail : *******@*****.***

Mobile: 305-***-****

OBJECTIVE

To play a key role in the daily functions of a professional team which values my experiences, skills and high work ethics.

SKILLS

Fluently speak English and Creole

Proficient/well seasoned in merchandise marketing and inventorying

Extensive experience in hiring and training new associates/support floor staff

12 years experiences as a Retail Store Floor Supervisor/Floor Planner and Merchandise Inventory

Experienced in processing/submitting and scheduling personnel schedules in assigned dept.

EXPERIENCE

Sears Roebuck - Miami, Florida 1998-2009

Assistant Manager/Merchandise Coordinator

Preparing employee weekly schedules as well as responsible for proper floor coverage in connection to daily and/or special events in our department.

Responsible of the timely and accurate ordering of merchandise in order to avoid depletion of our stock.

Support department manager in providing proper training to all new associates as well as in any disciplinary action in an effort to maintain our store policy at all times.

Responsible for the preparing and coordinating of our department displays.

Monitoring the proper and sufficient cash flow for the daily transactions of our department.

In charge of the proper opening and closing of our department.

U.S.B. – Miami Gardens, Florida 1995-1996

Customer Service Agent/Telemarketing

Provided telephonic customer service and support to potential clients and established account holders.

Supported our telemarketing department in developing specific market oriented presentations to promote and expand our company’s business.

Responsible for assisting and resolving clients’ requests such as providing account adjustments if applicable.

Winn Dixie Supermarket 1995-1996

Cashier

Provided customer service to the general public as well as to store employees

Responsible for the proper/timely cash flow of assigned floor register.

Responsible for providing theft control assistance to store administrative department

Regularly assisted in the preparation of merchandise inventory and moderate stocking

EDUCATION

Miami Dade College 2008-2009

Presently seeking to obtain certification in Business Administration

SPECIALIZED TRAINING

Successfully completed a seven day Flight Attendant Preparatory Training at Pan AM International Flight Academy, Miami, Florida which included:

Emergency Exit door operation and Evacuation commands

Emergency Equipment pre-flight and operation

Actual ditching and survival equipment instruction

Federal Aviation Regulations

Security

AED and CPR and BLS workshop

CRM

Service etiquette

Customer Service and handling passengers with disabilities

REFERENCES

Available upon request



Contact this candidate