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Danielle GASSANT
*** ** ***** Street, N. Miami, FL 33162
e-mail : *******@*****.***
Mobile: 305-***-****
OBJECTIVE
To play a key role in the daily functions of a professional team which values my experiences, skills and high work ethics.
SKILLS
Fluently speak English and Creole
Proficient/well seasoned in merchandise marketing and inventorying
Extensive experience in hiring and training new associates/support floor staff
12 years experiences as a Retail Store Floor Supervisor/Floor Planner and Merchandise Inventory
Experienced in processing/submitting and scheduling personnel schedules in assigned dept.
EXPERIENCE
Sears Roebuck - Miami, Florida 1998-2009
Assistant Manager/Merchandise Coordinator
Preparing employee weekly schedules as well as responsible for proper floor coverage in connection to daily and/or special events in our department.
Responsible of the timely and accurate ordering of merchandise in order to avoid depletion of our stock.
Support department manager in providing proper training to all new associates as well as in any disciplinary action in an effort to maintain our store policy at all times.
Responsible for the preparing and coordinating of our department displays.
Monitoring the proper and sufficient cash flow for the daily transactions of our department.
In charge of the proper opening and closing of our department.
U.S.B. – Miami Gardens, Florida 1995-1996
Customer Service Agent/Telemarketing
Provided telephonic customer service and support to potential clients and established account holders.
Supported our telemarketing department in developing specific market oriented presentations to promote and expand our company’s business.
Responsible for assisting and resolving clients’ requests such as providing account adjustments if applicable.
Winn Dixie Supermarket 1995-1996
Cashier
Provided customer service to the general public as well as to store employees
Responsible for the proper/timely cash flow of assigned floor register.
Responsible for providing theft control assistance to store administrative department
Regularly assisted in the preparation of merchandise inventory and moderate stocking
EDUCATION
Miami Dade College 2008-2009
Presently seeking to obtain certification in Business Administration
SPECIALIZED TRAINING
Successfully completed a seven day Flight Attendant Preparatory Training at Pan AM International Flight Academy, Miami, Florida which included:
Emergency Exit door operation and Evacuation commands
Emergency Equipment pre-flight and operation
Actual ditching and survival equipment instruction
Federal Aviation Regulations
Security
AED and CPR and BLS workshop
CRM
Service etiquette
Customer Service and handling passengers with disabilities
REFERENCES
Available upon request
Danielle GASSANT
740 NE 178th Street, N. Miami, FL 33162
e-mail : *******@*****.***
Mobile: 305-***-****
OBJECTIVE
To play a key role in the daily functions of a professional team which values my experiences, skills and high work ethics.
SKILLS
Fluently speak English and Creole
Proficient/well seasoned in merchandise marketing and inventorying
Extensive experience in hiring and training new associates/support floor staff
12 years experiences as a Retail Store Floor Supervisor/Floor Planner and Merchandise Inventory
Experienced in processing/submitting and scheduling personnel schedules in assigned dept.
EXPERIENCE
Sears Roebuck - Miami, Florida 1998-2009
Assistant Manager/Merchandise Coordinator
Preparing employee weekly schedules as well as responsible for proper floor coverage in connection to daily and/or special events in our department.
Responsible of the timely and accurate ordering of merchandise in order to avoid depletion of our stock.
Support department manager in providing proper training to all new associates as well as in any disciplinary action in an effort to maintain our store policy at all times.
Responsible for the preparing and coordinating of our department displays.
Monitoring the proper and sufficient cash flow for the daily transactions of our department.
In charge of the proper opening and closing of our department.
U.S.B. – Miami Gardens, Florida 1995-1996
Customer Service Agent/Telemarketing
Provided telephonic customer service and support to potential clients and established account holders.
Supported our telemarketing department in developing specific market oriented presentations to promote and expand our company’s business.
Responsible for assisting and resolving clients’ requests such as providing account adjustments if applicable.
Winn Dixie Supermarket 1995-1996
Cashier
Provided customer service to the general public as well as to store employees
Responsible for the proper/timely cash flow of assigned floor register.
Responsible for providing theft control assistance to store administrative department
Regularly assisted in the preparation of merchandise inventory and moderate stocking
EDUCATION
Miami Dade College 2008-2009
Presently seeking to obtain certification in Business Administration
SPECIALIZED TRAINING
Successfully completed a seven day Flight Attendant Preparatory Training at Pan AM International Flight Academy, Miami, Florida which included:
Emergency Exit door operation and Evacuation commands
Emergency Equipment pre-flight and operation
Actual ditching and survival equipment instruction
Federal Aviation Regulations
Security
AED and CPR and BLS workshop
CRM
Service etiquette
Customer Service and handling passengers with disabilities
REFERENCES
Available upon request