Customer Service Management

Resume

Fengwei Lin (Fred)

**** ****** ***, ********, ** 94704

Phone: 510-***-**** E-mail: ******@*****.***

EDUCATION

Patten University, Oakland, CA, US (January 2011-May 2012)

Bachelor of Arts in Organizational Management with a

concentration in Leadership

Dongfang Vocational and Technical College, Zhejiang, China

(August 2007- July 2009)

Three-year Diploma of Business Administration with a

concentration in Management

Relevant Courses:

Leadership in Organizational and Business Management; Management

Theories and Practices; Organizational and Business

Communications; Research Methodology; Managerial Economics;

Business Law and Ethics; Integrated Management Project;

Financial Accounting; Accounting Fundamentals; Marketing

Management; Strategic Planning; Human Resources Management;

International economic analysis; microeconomic principles;

Statistics for business and marketing; Consumer behavior; Quality

management; Public relations.

WORK EXPERIENCE

Electronic Salesman (September2008-January2009)

ChuangXiang, Wenzhou, Zhejiang, China

- Find products that meet customers' needs.

- Seize opportunities for potential sales.

- Make approachable to customers.

- Providing information about products to customers.

- Setting up displays and processing payments.

Internship Receiving Clerk (October2009-January2010)

Supermarket, Trust-Mart, Wenzhou, Zhejiang, China

- Organizing office paperwork.

- Taking care of supplier appointments.

- Stamps, stencils, or glues identifying informations.

- Works under the supervision.

- Counts, sorts, or weighs incoming goods to verify receipt of

items against shipping notice.

- Records and checks quantity and quality of goods received for

conformity to purchase orders and specifications. May inspect,

accept, or reject goods received.

- Input stock items into computer.

- Giving receiving instructions to the drivers.

- Keeps receiving area and storage clean and organized.

- Maintain and care for departmental supplies and equipment and

work area.

- Using excellent customer service skills, establishes and

maintains effective working relationships with other employees,

officials, and all members of the general public.

- Confer or correspond with establishment representatives to

rectify problems, such as damages, shortages, or nonconformance

to specifications.

- Requisition and store shipping materials and supplies to

maintain inventory of stock.

International Representative (August 2011- December2011)

Patten University, Oakland, CA, US

- Ensure full participation and representation of international

students to the Union and the University.

- To be the first point of contact for international students,

and to ensure that all international students are able to

participate fully in the Union and the University without fear of

discrimination.

- To coordinate and publicise relevant Union campaigns

- Identifying international student issues and needs.

- Attending and participating in student body meetings.

- Raising student issues at meetings.

- Maintain regular contact with international students.

- Assist in problem solving and decision making in order to

bridge cultural differences.

- Motivate the students you represent by encouraging their

involvement and action in the decision making process.

- Providing a link between staff and students.

SUMMARY& QUALIFICATIONS

- Experience with a computerized inventory system

- Excellent multi-tasking, organizational, and time-management

skills

- Produce results in fast paced environments by adapting and

implementing new strategies

- Strong attention to detail and commitment to delivering quality

results

- Ability to create new and maximize existing accounts by

analyzing company needs

- Diverse buys or sales experience and a willingness to improve

- Strong interpersonal and communication skills

- Outstanding communication skills both verbal & written.

- Able to prioritize and work independently

- Able to work effectively in a team environment

- Detail-oriented and the ability to follow up on tasks.

- Excellent organizational and analytical skills

- Work effectively under pressure and maintain a positive

attitude

- Possess a competitive spirit and desire to meet and exceed

assigned sales goals

- Energetic, outgoing, customer oriented personality

SKILLS & INTERESTS

- Experienced with Microsoft Office programs.

- Fluent in conversational and written Mandarin Chinese.

• Computer: Word, Excel, PowerPoint.

• Language: Mandarin Chinese (native), English (fluent).

• Interests: Singing, Hiking, Basketball, Chess, Guitar.

REFERENCES

Available upon request

Contact this candidate