Retail Supervisor

Michael Jardine

** ******* *******, ***** ****

Jersey City, NJ 07310

Mobile :551-***-****

e-mail: **********@*******.***

EXPERIENCE: Bebenoir Boutique 2164 Eight Ave, New York, NY

Retail Supervisor

01/2009- Current

 I provide customer service by greeting guest, answering questions and assisting them in the selection of purchases and to finalize sales.

 Place orders to restock merchandise and handle receiving of products, organize and maintain vendor files.

 Manage payroll, scheduling, reports, inventory, and maintain clientele book and records.

 I work extensively with visual standards and merchandising high-ticket items.

 Accompany buyers to set-up trunk shows and attend clinics for new incoming fashion lines.

 Initiate and prepare purchase requisition for merchandise and prepare request for payment of invoices.

 Responsible for preparing daily cash receipts records, report cash and credit card deposits.

 Schedule private shopping appointments with high –end customers.

 Organize and develop computerized spreadsheets on a daily and monthly basis, prepare reports as directed.

 Loss Prevention

 Client retention

The Nielsen Company: 770 Broadway, New York, NY

Administrative Assistant

08/25/2005 – 12/31/2008

 Assistant to three top level executives and six sales representatives.

 Update the daily Outlook appointment calendar for the Vice President, Director of Publishing and the Editorial Director, make travel arrangements.

 Use FileMaker Pro to create insertion orders for several brands of publications for production and billing.

 Assist the production department in securing all advertising creative on deadline. Assist the sales team in updating their quarterly/yearly forecasts by ensuring that all account records are properly logged into our CRM system.

 Responsible for the uploading and resizing of all images for Nationaljewelernetwork web site Design Portfolio Section, classified ads, Yellow pages directory also video posting for said site.

 Input data into Act & CRM Gold, create excel reports for sales staff…Create weekly advertisers history and Pipeline by Brand reports, update sales forecast report.

 Refresh data in thirty Goldmine reports from show and jewelry group for top executive meeting every Fridays.

 Assist the sales team, management and clients/agencies with basic questions, taking initiative when needed.

 Proof read Ads for several publications campaign... follow up on release dates.

 Request for PDF designs, emails and fax blast and follow up, for sales staff.

 Maintain management revenue forecasting spread sheet for several brands.

 Created and maintain a spreadsheet for all our Barter and house ads created and employees’ attendance and vacation report

 Maintain extension report weekly on sales staff out going calls.

 Prepare and submit vendors and department invoices to Accounts Payable on a weekly basis, prepare VP and sales executives ‘expense report.

 Create labels and contents for our JA Show group extensive mailings to Retailers and Exhibitors prior to every show at the Jacob Javits Center.

 Arrange large group meetings – schedule meetings with all parties; book meeting rooms and call-in numbers; arrange special meeting facilities; send meeting confirmation emails; prepare and distribute meeting materials.

 Miscellaneous support – including, but not limited to preparation of copies; ordering of supplies and maintaining supplies drawer; handling faxes; maintaining orderly, fully-functioning work area for executives and their staff.

Billboard Magazine: 770 Broadway, New York, NY

Administrative Assistant

2/05 – 5/05 (Temporary Assignment)

 Responsible for updating daily deposit reports, weekly profit & loss and production reports.

 Process and upload to accounts payable invoices and refund requests. Also update log for invoices and accruals.

 Upload weekly online orders to our fulfillment house.

 Respond and solve customer’s delivery and related problems, maintain and update complaint log. Process credit card orders for current & back issue of Billboard and Radio Monitor magazine.

 Clean up various lists for mail merges, e-mail blast, maintain country station fax list.

 Department miscellaneous projects, in-house mailing, mail-merge letters, maintain the magazine archives, mail distribution, etc.

Chemical Week Associates: New York, NY

Administrative Assistant: 06/99-01/05

 Responsible for updating website for production events, enhancements and quality control.

 Assisted in implementing an on line registration system that increased our revenue and conference attendance by 20%

 Maintained audience/sales promotion lists

 Assisted in creating and proof reading all promotional materials used for mailing prior to print

 Produced post-event cost analysis and list productivity analysis of direct marketing campaigns

 Received all inbound calls pertaining to conference inquires, responsible for out source customer service operations to ensure timely and courteous resolutions of inquires

 Send final program and confirmation letter to all registrants prior to conferences

 Maintained and updated weekly financial report on all conferences, assist conference Manager/ Director in implementing market plan review and reconcile all conference accounts

 Confirm customer’s registration data via telephone or email then input data into conference site

 Assist in making cold calls to prospective delegates.

EDUCATION: Bernard M. Baruch College, New York

Degree: BA

Major: Marketing

COMPUTER SKILLS: Extensive daily experience using Microsoft Word, Excel, PowerPoint, CRM and FileMaker Pro.

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