Newhall, CA 91321
Seeking a full-time, permanent position in an environment that will utilize my experience, skills, and abilities.
• Computer literate, Microsoft Word and Excel, Windows XP, Internet research.
• Type 35 WPM, telephones, data entry, filing, faxing, photocopying.
• Excellent customer service and communication skills.
Northeast Work Source Center (EDD) July 2008 to August 2008
• Assisted clients in creating a CalJobs account, developing a resume, and job searching.
• Provided clients with general information on workshop orientation, partner referrals, recruiting and job fair events.
• Ensuring that all clients were directed to appropriate forms and personnel in filing for unemployment benefits.
• Responsible for operating a 4 line switchboard and routing calls to appropriate personnel.
Data Entry Clerk
Fanfare Media Works, Valencia, CA May 1996 to February 2008
• Compiled, sorted, interpreted, and verified all client marketing sales information for coupons to be printed on back of grocery register receipts.
• Checked all clients artwork and logos for advertisements.
• Reviewed all sales data for errors and verified with source documents to resolve questions, inconsistencies, or missing data.
• Entered client information into company database.
• Achieved department performance standards of data entry accuracy and efficiency.
Grace Baptist Church, Valencia, CA October 2001 to October 2006
• Provided detailed kitchen cleaning services.
• Followed and paid special attention to Department of Health regulations.
• Assisted with maintenance of Vacation Bible School for children ages 5 to 11 years old.
Catalog and Credit Customer Service Associate
JCPenney, Inc., Valencia, CA July 1993 to May 1996
• Processed catalog orders; assisted customers with purchasing and billing questions.
• Reconciled customer credit issues and discrepancies in catalog orders and billing.
• Responded to high volume telephone catalog inquiries.
Certificate of Completion
Healthcare Clerical Office Assistant Training
West Valley Occupational Center, Woodland Hills, CA May 2008 to August 2008
High School Diploma
Santa Fe Springs High School, Santa Fe Springs, CA September 1966 to June 1970