Business Systems Analyst

Axel A Tse

*** ****** **** #*

San Mateo, CA ****2

E-mail:******@*****.***

Phone: 650-***-****

Cell: 949-***-****

Objectives: Business Analyst, Business Systems Analyst, Support Analyst

Technical Summary:

Mainframe/Distributed MVS/ESA, TSO/ISPF, CLIST, ISPF-DIALOG MANAGER, CA7, CA11, CA1, SAR, SDSF, FILE-AID, INFOMAN, TPX, OS/JCL, RACF, OMEGAMON, VM/CMS, VTAM, VSAM, CICS, IBM UTILITIES, ENDEVOR/C1, JOB SCHEDULING:CONTROL M, NDM, XCOM, DB2-SQL, QMF & SPUFI, FTP PRO, COBOL, UNIX, LOTUS NOTES, MANAGE NOW, AGNES, CONNECT DIRECT, CLEAR QUEST, CLEAR CASE, REMEDY, HP OPENVIEW, CLARIFY , WEBLOGIC, VISIO.

Operating Systems MVS OS/390, Solaris-Unix, WINDOWS 2000 / XP

SQL Tools Rapid SQL, SQL PLUS, Vision Explorer, Toad

Web Language HTML, CSS, Javascript.

Graphic Software Photoshop, ImageReady, DreamWeaver, Fireworks, Basic Knowledge of Flash MX.

Work Experience

Dorado San Mateo, CA 12/07 - Present

Role: NOC Technical Support Engineer ( Contractor)

Responsible for working with the customers (external) on support issues, understand requirements, technical requests, pushes, monitoring and performance tools, installation, configuration, troubleshooting, cases, and support. Also responsible for the development and customization of new and existing modules, document processes and procedures, and technical information, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. Working with System Admins, DBAs, Project Manager to understand the customer's requirements and contribute to the whole support function.

• Experience interacting with customers in demanding environment

• Excellent customer service and interaction skills plus written and verbal communication skills

• Excellent written communication skills that non-technical end users can understand including upper management

• Hands on experience with UNIX operating system

• Supporting Web Applications and web based programming

• Participation in change control and experience in implementing change requests

• Experience supporting and working in a NOC – Network Operations Center environment

• Support automating tools and updating scripts

• Adhere to technical and procedural standards

• Logging, accepting, assigning, and dispatching cases via Clarify

Environment: Unix, Oracle, Windows, Web Applications

Capital Group Corporation Irvine, CA 05/07 - 12/07

Role: Data Mod/Senior Business Systems Analyst (Contractor)

Provides functional support for various systems and/or applications by being the main liaison between business users and technical teams to identify, analyze and translate needs into specifications. Engage in business and technical areas to develop solutions; develop and provide a standard and compliance which the company can adhere to. Participate in and or facilitate analysis/design meetings, write requirements, use cases, and SDLC. Provide application production support including escalation to Application Team managers and supervisors; trouble-shooting, assist, diagnose, and solve technical and business user problems by providing recommendations for production fixes while working with developers, DBAs, and business peers under unix, database, and windows environment.

• Experience with systems analysis, functional design, documentation, and problem resolution

• Knowledge of the full software development lifecycle

• Strong verbal and written communication skills that non-technical end users can understand

• The ability to create a positive and professional business relationship with internal and external clients

• UAT Process Requirement

• Strong systems analysis, functional design, and documentation

• Demonstrated knowledge and experience in requirements gathering and development.

• Analyze, synthesize, and document business requirements as specifications for DBAs, application support, and developers.

• Meeting facilitation skills and deliver results on schedule and communicate that with Project Managers, leads, developers, etc.

• Strives to continuously build ongoing knowledge and skills.

Environment: MVS, Unix, Oracle, Windows, Mainframe.

Skire, Inc. Menlo Park, CA 02/07 – 04/07

Role: Applications Engineer

Skire's business process automation platform is its highly configurable process automation tool that allows you to easily configure your own forms to capture the data you need, and workflows to mimic your processes. Templates are provided for automating a wide range of processes-you can use them as they are or easily modify them to automate your exact practices using Skire's uDesigner’s software. Serve as the application support engineer to customer’s business and technical needs and requirements.

• Face-to-face and webex demonstration of Skire product to existing and prospective customers.

• Manage technical aspects of software implementations from concept to deployment and acceptance. Identify problems, research alternatives through testing and consulting with peers. Prepare presentations, drive/gain consensus from partnerships (client and implementation team), and implement timely and well thought out solutions

• Prepare Business, Functional and System Requirement documents

• Configure and deploy Enterprise application and business processes

• Undertake Systems Integration work with best-of-breed packaged software products (e.g. SAP, Oracle, PeopleSoft, Prolog, Maximo, Ab Initio, ETL, Documentum etc.)

• Support end-to-end business process testing of the Skire application prior to end user acceptance testing

Environment: Windows, UNIFIER, SQL

IBM Phoenix, AZ 11/05 – 06/06

Role: Impact Support Analyst (Contractor)

Provide technical support such as MVS/Mainframe, Midrange, Network and or any high financial applications through American Express that might be affected. Act as a major focal point of contact with Tier 1 through 3, application development and act as a liaison coordinator with off-shore teams, escalation to first-line management, and business users that might be affected or otherwise. Duties also entail research and diagnose problems; Use problem management skills to initiate actions required to troubleshoot system problems.

• Support, conduct, coordinate with all applications at IBM/AMEX that require immediate attention without jeopardizing the global system overall availability.

• Ensure all application are operating at their peek and the scope is met at all levels; liaison with bridge personnel, business analyst, and application and development support individuals.

• Escalating and paging support groups; Updating tools for paging systems, develop documentation, ability to work under pressure and resolve issues under crisis situations.

• Support in Unix and windows environment.

Environment: MVS, Unix, Windows.

VISA/INOVANT San Mateo, CA 3/00 – 10/05

Role: Software Developer

The VISA information System (VIS) is designed to support the international membership structure and the transfer of data ownership activities from VISA Central to the individual regions. The regions have responsibility for the accuracy and maintenance of their respective membership and BIN data. I was the developer, systems analyst and business analyst when it came to maintaining, enhancing, and creating system along with other various projects associated with the components of VIS.

• Provide for all functions related to application support internally and externally pertaining to all levels.

• Provide project management planning – framework, scope, schedule, timeline, deliverables, Q/A, and time tracking for assigned projects for Visa Member Banks.

• Engaged in a web-based VISA intranet project to automate request function for members worldwide.

• Support activities such as Ad hoc reports for problem determination and resolutions provided by business users, maintenance and updates to DB2 tables

• Working knowledge of the RUP process and methodologies of life cycles.

• User Support; problem solving, and documentation

• UAT Testing and engage in UAT Process.

• Knowledge of Unified Modeling Language (UML) in visualizing and documenting.

• Proven ability to learn and apply new systems, technologies, and applications Background in systems, concentrated on application support, development, implementation, and deployment.

• Ability to work with vendor technical support to solve technical problems and detail to attention.

• Excellent working relationships in my previous position dealing with customers, clients, users, developers, vendors, and upper management which includes QA, UAT, and business analysts.

• Coding with COBOL/ DB2, production support, & working with operations and users; Create, assist, and developed online web-form for international members within the intranet.

• Experience with the criticality of support functions in both system functions but the overall understanding of the business application from inception to implementation.

• 9+ years of IT experience in Mainframe environment plus knowledge of midrange and some distributed systems, starting from computer operations, data security, application support analyst, support engineer, business analyst, and software development.

• A proven track record of accomplishments through successfully completed deliverables on projects.

• Knowledge of Business Analysis methodologies and Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP).

• Background in systems, concentrated on application support, development, implementation, testing, training, and deployment via project lifecycle which includes problem tracking and tier 2 global production support 24/7.

• Previous project experience working on ERP systems.

• Excellent communication skills with IT staff, management, customers, business users and a proven team player and ability to think outside the box.

• Proven ability to learn and apply new systems, technologies, and applications

• Superior written and oral communication skills and detail to attention.

• Thrive in a multi-tasked fast-paced environment and able to work under pressure.

• Ability to work with vendor technical support to solve technical problems and business users to solve business issues and the ability to liaison between the two when needed.

Environment: COBOL,DB2,UML,UNIX.

VISA INTERNATIONAL San Mateo, CA 4/97 – 3/00

Role: Technical Support Engineer

As a main group of support engineer working in the Data Capture group which captures transactions and then which feeds the data to VISA’s Base 2 system for clearing and settlement for all credit card transaction, my duties were to provide technical support and some development work for enhancement, fixing bugs, deployment, and documentation.

• Provide technical support such as MVS/Mainframe and Midrange (Unix & NT) applications to Visa Members in order to access batch data and process transactions through Visa.

• Act as a focal point of contact with VisaNet Operations centers and VITAL Technical Support Services to research and diagnose problems; Use problem management skills to initiate actions required to troubleshoot system problems.

• Provide 24x7 Primary Support Beeper Coverage; Migrate elements on mainframe utilizing Endevor for staging for library software configuration; PVCS Tracker and Version MGR for midrange applications.

• Mainframe System Administration such as Data Security

• Design and code software on MVS which interacts with the NT via XCOM & NDM; monitor applications; problem tracking management reporting; analysis, documentation, and unit/system testing; Automate processes on MVS. *Earned and received awards for outstanding achievements for going the extra-mile and beyond.

Environment: MVS, Mainframe.DB2, UNIX, Windows

EDUCATION:

1991 – 1994 SFSU UNIVERSTIY

San Francisco, CA

Concentration: Bus Info Science

2/05 AMERICAN INTERCONTINENTAL UNIVERSITY

Hoffman Estates, IL

Bachelor Degree of Fine Arts

Concentration: Visual & Digital Communication

REFERENCES: Available upon request.

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