Customer Service Assistant

OBJECTIVE: To obtain a position where I could utilize my skills and knowledge in this field, thus, contributing to the growth and well-being of this institution.

EXPERIENCE:

****- ******* **** *****er Preschool of America New York, NY

Guide and facilitate activities of the children, including: daily activities, selecting and arranging equipment and materials in the classroom;

Cooperate with other staff and classroom groups to maintain the smooth functioning of the center, which at times may require changes to meet the needs of the children

Eat with and assist children in development of social and self-help skills, and sound nutritional practices;

Meet with director and coordinators to exchange information pertinent to the identification and services of children

Creating weekly lesson plans

2010- 2011 Teacher Assistant Preschool of America New York, NY

Assisting the lead teacher in structuring and organizing classroom activities for students.

Creating Spanish lessons.

Creating a social and interactive environment for student aging 3-5

Creating physical activities that encourages Natural Environment Teaching (NET)

Assisting in special projects: Created manual activities for the children and bulletin boards for the classroom

2007- 2008 Teacher Assistant QSAC Early Childhood Center Douglaston, NY

Assisting the lead teacher in structuring and organizing classroom activities for students with Autism Syndrome Disorder (ASD)

Teaching Applied Behavior Analysis ( ABA), modeling and reinforcing appropriate behavior

Creating a social and interactive environment for student aging 3-5

Creating physical activities that encourages Natural Environment Teaching (NET)

Assisting in special projects: Yearbook assemblage, created manual activities for the children and bulletin boards for the entire school

2005-2006 Teacher Assistant Early Intervention Center Brooklyn, NY

Working one on one with special needs

Using the program called ABA on children with autism and pervasive developmental disorder (PDD)

Contributing in the classroom with art projects, music and other activities

Taking data on the improvement and growth of each child

Communicating with parents and care providers

Creating a safe and appropriate environment for children

Translating documents and letters for parents

2002–2005 Receptionist Manhattan Place Health Club New York, NY

Welcoming residents and directing them to the facilities

Customer service and care

Typing letters, reports, memorandums, filing, answering phones, faxing, emailing, and Xeroxing

2003–2003 Secretary/Substitute Mgr Manhattan Place Condominium New York, NY

Answering phones and distributing calls

Typing letters, reports, memorandums, filing, faxing, emailing, and Xeroxing

2002–2003 Secretary/Receptionist Horizon Health Club New York, NY

Customer service and care

Scheduling and organizing meetings

Welcoming residents and directing them to the facilities

Typing letters, reports, memorandums, filing, answering phones, faxing, emailing, and Xeroxing.

2002–2002 Cashier N.N. Ahluwalia, INC. Maspeth, NY

2001–2001 Assistant /Secretary S&G Designs New York, NY

2000–2000 Enumerator Bureau of Census Field Division New York, NY

INTERNSHIPS:

2010 – 2010 Rural Community Service Juan Dolio Medical Center Santo Domingo, RD

SKILLS:

Filing, typing business correspondence, faxing and Xeroxing

Operate Publisher, Word and Excel 2000/XP/2003 and Corel WordPerfect 10

The ability to interact with people

Certified in CPR administration

Bilingual – Spanish/English

Taking care of children with special needs

Capable of working under pressure

Quick Learner

Team Player

Organized

EDUCATION:

2010-Present Bachelor’s Degree in Psychology Touro College New York, NY

2008–2011 Associates in Liberal Arts Touro College New York, NY

1996–2000 High School Diploma Grover Cleveland High School Queens, NY

1993–1996 Junior High School Diploma IS 162 Brooklyn, NY

ACCREDITATIONS: Empowering Assistant Teachers New York, NY

05–2007 095 New York State Assessment of Teaching Assistant Skills

05–2006 Recognizing Your Vital Role in the Teaching Team Session 1

04–2006 Recognizing Your Vital Role in the Teaching Team Session 2

03–2006 Recognizing Your Vital Role in the Teaching Team Session 3

WORK SHOPS:

11–2006 Floor Time Early Intervention Center Brooklyn, NY

06–2006 Arts and Projects Early Intervention Center Brooklyn, NY

06 –2006 Circle Time Early Intervention Center Brooklyn, NY

04–2006 Child Abuse Early Intervention Center Brooklyn, NY

01–2006 Bilingual Education Early Intervention Center Brooklyn, NY

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