Customer Service Medical Billing

ROBIN HUTTAR

* ******** ***** • BOLINGBROOK, IL. 60440

(C) 630-***-**** (H) 630-***-****

**********@*****.***

SUMMARY

Consummate customer service professional with experience in project management, operations and leadership. Expertise in business and vendor management, communicating with a functionally diverse group and strategically handling internal and external changes and trends. Comfortable as a team lead as well as an individual contributor. Recognized for ability organize processes, create effective management reports, and provide a creative approach to solving complex operational issues.

SKILLS AND ACCOMPLISHMENTS

Customer Service-

*Developed, upheld and conducted world class, exemplary customer service practices for day to day interactions with employees, vendors and over 5,000 Ace Store Owners.

*Provided functional logistics support for a large corporate campus. Notable support provided to the Ace Hardware Merchandising Department and Ace Hardware Foundation during Ace Conventions and campus fund raising events.

*Professionally work with patients, doctors and insurance companies to accurately process medical claims and resolve any problems. Familiar with HIPAA regulations.

Project Management-

*Coordinated the implementation of a corporate wide Records Management Program and the timely destruction of over 5 years of destruction eligible items.

*Eliminated the possible legal repercussions of maintaining original documentation which was well outside its required retention period.

*Trained over 1,000 employees on Records Management policies and procedures. Maintained the integrity of the program by reviewing and recommending changes to a Committee of Executives that governed the program.

*Developed and implemented a corporate recycling program which included the recycling of lamps, ballasts, batteries and paper. Included was the introduction of a new recycling program for employee’s personal recycling needs.

*Coordinated the implementation of a corporate wide UPS Campus Ship program. Was the program administrator and trained over 600 employees on its use.

Operations-

*Managed the Corporate Mail Services and Shipping/Receiving Departments serving a campus of 1,000+ employees.

*Over a period of 2 years successfully transitioned a 12 team member mailroom into an efficient 4 team member mailroom with no negative effects on services or customer satisfaction. Decreased the mailroom operating budget by over 50%.

*Negotiated contracts with various vendors for office/postage equipment and shipping services. Contracted agreement with UPS that guaranteed quarterly rebates of over $15,000.

*Administered the corporate copier/fax machine purchasing and maintenance programs. Negotiated contracts and pricing with multiple vendors.

*Created, documented and implemented business policies and best practices which produced documented successes in process improvements that generated true savings and impacted the bottom line.

*Managed the in house Employee Purchase Program and insured the accurate receipt and distribution of over $400,000 in merchandise annually.

Supervisory-

*Enthusiastically, coached, counseled, wrote and presented performance evaluations to direct reports while operating within the guidelines of a set of 6 established competencies.

*Gauged performance by monitoring day to day activities and setting goals which mirrored and contributed to the strategic direction of the company.

*Focused highly on the career development of direct reports and actively mentored many who went on to higher positions.

*Consistently rated highly as a successful manager with tested skills in accountability, employee motivation, interviewing and selection with the ability to lead and inspire change.

*Process payroll and prepare tax and financial reports for Allegro Medical Billing.

PROFESSIONAL EXPERIENCE

Ace Hardware Corporation Oakbrook, IL. 1986 - 2012

Mail/Property Services Manager, Records Management Administrator

Allegro Medical Billing, Bolingbrook, IL. 1998 - Present

Medical claims processing and office management

Deltak Training Corporation 1978 – 1986

Customer Service Manager

PROFESSIONAL DEVELOPMENT/EDUCATION

Computer Science, College of DuPage, Glen Ellyn, IL

Proficient in Microsoft Word, Excel, Power Point

UPS Systems, Fedex Systems, Records Management Administration, Customer Relations, Customer Service Call Center, Team Building, Vendor Relations, Goal Development, Time Management, Medical Billing, ICD9 Coding, HIPAA regulations

Recent introductions to Access and SAP.

Animal Assisted Therapy Dog Training

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