Customer Service Manager
Resume:
RICK MOREDOCK
********@*****.***
COMPUTER SKILLS
Class A CDL with P endorsement, Certified Forklift Operator, Overhead Crane Operations MS Word, Excel, Internet, E-mail, Power point, SAP, MS Office XP, QuickBooks, DacEasy Accounting, Peachtree Accounting, and Lawson Payables Oracle, PeopleSoft, A(10) key - 10,000 key strokes
EDUCATION
BS in Business Operations, February 1994
DeVry Institute of Technology, Atlanta, GA
EXPERIENCE
Driver/Toter, Waste Industries, Atlanta, GA
August 2011 – Present
Safely operate residential / recycling collection truck, side-load and/or rear-load truck and ancillary equipment on assigned route to service customers while providing excellent customer service. Deliver solid waste / recyclables to designated disposal / recycling facility.
Security Officer, Allied Barton, Atlanta, GA
June 2009- November 2011
As a security patrol, my duties consist of maintaining security perimeter watch at the Hartsfield - Jackson International Airport and securing external gates and the international concourse. Patrol facility and serve as a general security presence. Due to experience working a variety of posts, I am able to recognize abnormal situations and handle it promptly and professionally. I prevent a visible deterrent to crime and client rule infractions detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. I am accountable and responsible for all keys locks, and tools that may be in my possession while assigned to a post. Report all incidents, accidents and medical emergencies in a timely manner. Search vehicles for contraband, bombs, weapons and anything not authorized on the site. I have the knowledge and communication skills necessary to effectively deal with personnel their attitudes and any problems or concerns that they may have, display, or try to disguise. On a daily basis, I prepare written reports, memos, respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings and accident reports as well as injury reports.
Driver/Office Manager, Moredock Trucking, Crawfordsville, AR
Jan 2000-Mar 2009
My duties consisted of oversight of shipping and receiving activities daily. Secured all freight by binding, chaining and tarping each load. Supervised a staff of 2-5 employees, in charge of all scheduling, manifesting and coordinating truck loads that are shipped daily scheduling. Solved technical problems and provided dispatch assistance to drivers.
Class 1 items, office supplies and service equipment. Operated a 48’ flatbed tractor trailer and various vehicles with no accidents or citations.
Rick Moredock Page 2
Senior Accounting Clerk, Aramark Uniforms Services, Atlanta, GA
May 1998- Jan 2000
Communicated with a diverse group of clients and office personnel to assure proper customer service. Keyed various account payable and receivable records, managed inventory, billings and maintained personnel client and employee records. Conducted daily Audits on customer invoices to regulate accuracy of new developments on price changes, quantities, credit reconciliation issues. Created and keyed credit card payments. Reviewed various document to ensure accuracy. Maintained daily logs of data entered. Trained new employees established and supervised a printing and bindery production team. Entered three-way match invoices for inventory items on a timely basis. Coded all expense invoices to the proper GL account.
Staff Accountant, Aaron’s Rental Purchase, Atlanta, GA
Jun 1996- May 1998
Provided training to new employee on loss prevention methods to all management personnel. Additionally, I prepared technical, personnel and administrative reports
concerning company operations. Prepared monthly and yearly budget reports, bank reconciliations, resolved all banking issues, computed general ledger, and balance sheets. Analyzed and conducted audits on all cash transactions for 350 stores daily. Managed and handled $90,000 + yearly in high dollar account card ledger and personnel property. Created and maintained filed inventory on customers and employee.
Inventory Management Specialist, Quality Micro Systems, Atlanta, GA
June 1994 - June 1996
Ensured accuracy of documentation and timely recording of orders for capitalized accountable personal property. Assisted with the development of a new inventory tracking system. Supervised shipping and receiving processes by coordinating movement of products to support customer orders. Was responsible for performing physical inventories of high dollar items. Purchased finished goods from outside suppliers and vendors. Performed daily analysis on received merchandise to description and packaged detailed orders form original purchase order. Marketed and successfully transformed customer’s department to paperless office. Ran various reports on a daily basis and perform detailed analysis of item performances. Developed and implemented a Quality
Improvement Process, integrated customers into the process, and established statistical data control procedures for all phases of inventory management production.
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