Customer Service Sales

LEWIS WEST

**** ***** **** *******, ** ***** 817-***-**** *************@*****.***

Objective

To secure and obtain a position with a results-oriented company where I’m able to utilize my customer service skills, problem solving ability and drive to achieve success within a team.

Key Skills

Microsoft Office Programs

Teambuilding & Supervision

Policies & Procedures (SOP’s) General Office Skills

Spreadsheet & Database Creation

Call Center Customer Service Sales

Excellent Communication Skills

Typing 30 WPM

Experience

Extended Stay Deluxe 02/15/2012 to Present

Customer Service/ Front Desk:

I am responsible with check-in and check-out. House cleaning. Effectively builds strong customer relationships by providing world class customer service with one call resolution. Follows and applies Standard Operating Procedures (SOPs) appropriately while exceeding expectations in customer satisfaction.

Dollar General Distribution/Shipping Zanesville, Ohio 08/09/2010 to 02/08/2012

Shipping and Receiving:

I loaded and unloaded shipments on trucks and recorded merchandise. Tracked all merchandise from the time it left the truck and made sure all orders were processed and received on time. Did security check at all check points on a regular basis..

Charter Communications, Fort Worth, Texas 05/14/2000-04/18/2006

Direct Sales and Customer Service:

I was responsible for answering inbound calls from customers requesting new service as well as terminate service for active customers. My goal was to retain customers by personalizing packages that suits the customer’s individual needs. I was responsible for scheduling work orders, providing explanation of billing statements and up-selling products and services. I resolved escalations and customer callbacks to ensure quality customer service. I also provided internet customer support to customers experiencing technical issues. Diagnosed and provided resolution to customers experiencing High Speed Data issues by troubleshooting various Windows and Mac operating systems.

Education

Benton Community High School, Cedar Rapids, Iowa 08/1992 to 05/1996

Academic Diploma

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