Customer Service Registered Nurse

Joy Roberts

************@*****.***

Objective

A challenging position as a Certified Nursing Assistant that will allow me to continue my education in becoming a Registered Nurse.

Skills

-Nursing Assistant Long-term Care

-Foundations of Res. Care

-Body Systems

-Confusion,Demetia,and Alzheimer's Disease

-Personal Care Skills

-Basic Nursing Skills

-Nutrition and Hydration

-Rehabilitation and Restorative Care

-Hospice Care

-Developmental Disabilities

-Human Developement

-Infection Prevention

-ROM

-Reporting abuse and neglet

- Typing: 60wpm

- Strong analytical and organizational skills.

- Excellent interpersonal skills, phone manner, and office etiquette

- Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect,

PowerPoint.

- Operating machines such as Xerox machines, printers, and fax machines.

- Proficient in filing, adamant ability to work independently and corporately

Experience

August-September 2011

Carolyne Boone Nursing Home

-Clinicals once a week 8:00am-4:00pm

-Assisting with breakfast and lunch trays

-Assisting with feedings

-Bed baths/Showers

-Assist with Bed pan

-Vital signs

-ADL

-Making an Occupied bed/Un Occupied bed

-Providing Fingernail Care

-Dressing Resident with an affected or weak arm

-Oral Care

-Moving Resident up in Bed

-Turning Resident

-Tranferring Resident from bed to wheelchair

-Changing Dressing

-keeping Resident's areas neat and clean

-Documenting and Reporting

March 24, 2009 - Present

Business Coordinator

God Has Given Me…Murals and Artworks, Forestville , MD

-Communicates with all staff members daily to keep a high staff

morale.

- Prepares documents to be distributed for meetings.

- Interacts with customers at all times to keep communication

and customer service satisfaction at a friendly level.

- Sets up advertisement opportunities for the CEO.

- Consults with the CEO on different ways to market.

- Helps create a perfect and comfortable working environment

for all staff members

- Does other duties as assigned.

October 2007 - November 2007

Sales Associate

Halloween Adventure

- Responsible for maintaining store cleanliness.

- Rung up customer items.

- Assisted customers with their costumes.

- Maintained great customer service.

June 2006 - November 2006

Intern

State Education office

- Indexed, copied, scanned, word processed, mail merged, and edited word documents.

- Created presentation and data entry sheets.

- Sorted, sent, and filed mail.

- Answered phones in a professional manner.

- Typed important notices to staff members.

Oct. 10, 2005 - Sept. 20, 2006

Sales Associate

Hecht’s Dept. Store, Located in VA

- Greeted the customers.

- Assisted them in finding new items in my department, which was the men’s department.

- Opened up boxes of merchandise and put them on display for the customers.

- Also worked at the register.

- Organized the dept. and maintained cleanliness.

July 5, 2005 - Sept. 1, 2005

Camp Counselor/Teacher’s Aid

Johanna Baptist Community Church, Washington, D.C

- I was assigned a group of 15 children ages 7-9 years of age.

- I prepared them to go back to school.

- Assisted them with lunch, opening up foods, and cutting foods.

- Gave them assignments in Math, English, Biology, and Reading .

- Answered phones when needed.

- Attended to field trips or watched them at the playground.

Education

August-Sept2011

UDC/CCDC

Certified Nursing Assistant

January-May 2010

Prince George's Community College

Police Operations

Criminal Investigation

October-December 2009

Prince George's Comminity College

Criminal Justice

Introduction to Criminal Justice

Law enforcement

Community Policing

August,2007

Prince George's Community College

Basic Computer Training

Microsoft Office 2003

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Contact this candidate