Resume

Sign in

Sales Customer Service

Location:
New York, New York, 10034, United States
Salary:
69,000
Posted:
May 31, 2010

Contact this candidate

JULISSA R. MOTA, RN

*** ***** *** ***. **

New York NY 10034

Tel: 347-***-****

Email: apz7rv@r.postjobfree.com

EDUCATION

Sept 2006- Dec 2009 Borough of Manhattan Community College New York NY ADN Nursing

Med-Surg Clinical Rotations: Lenox Hill Hospital, Bellevue Hospital

Pediatric Clinical Rotation: Elmhurst Hospital

Obstetric Clinical Rotation: Lincoln Hospital

Psychiatric Clinical Rotation: Lincoln Hospital

Sept 2000-Dec 2005 Stony Brook University Stony Brook, NY B.S Health Science

LICENSE AND CERTIFICATIONS

NYS LICENSE NUMBER: 627998 ACTIVE: 03/30/2010 TO 02/28/2013

NJ LICENSE ENDORSEMENT: PENDING

EMPLOYMENT

Aug 2006- Present Metro Drugs Corp. New York, NY

Fertility Nurse on Call

• Answer questions about medications after store hours

Fertility Administrative Assistant

Assistant to the Director of Sales and Operations in duties such as but not limited to:

• Develop policy & procedure in conjunction with department supervisors.

• Responsible to monitor e-mail accounts for all web sites as deemed appropriate.

• Upkeep of the Design RX portal as instructed.

• Responsible for upkeep of the website.

• Develop marketing & promotional materials as needed.

• Design Rx & Rx Initiatives Reporting.

• Order and distribute support materials for trade shows, and fertility offices.

• Coordinate e-scripting expansions and develop e-scripting protocols as ordered by the sales reps.

• Assist in investigation of competition in territories prior to Sales expedition.

• Create & distribute Rx ordering pads as needed.

• Assist in travel arrangements for outside sales staff.

• Assist in policy & procedure manual production (Fertility or other disease states).

• Develop reports as needed to assist in sales management.

Patient Services Associate

• Primary point of contact for the fertility patients

• Answer questions in reference to medications.

• Provide the resources a patient might need when ordering their fertility medications.

• Responsible to ensure the Patients/Customers are provided with superior customer service attention.

• Ensure that all customer issues are resolved quickly and efficiently.

Jan 2006- May 2006 Elmhurst Hospital Elmhurst, NY

Medicare part D Representative in the Senior Care Department

• Assisting the elderly choose a new prescription plan to suit their needs

• Pre-screening for Medicaid, Insurance Verification, Financial Counselor

March 2004-May 2004 Walgreen’s Medford, NY

Pharmacy Technician Internship

• Learn how the Pharmacy functions

• Learn the duties and responsibilities of a pharmacy technician

• Assist the Pharmacist

SKILLS

Computer Skills: Proficient in Microsoft Office, Adobe Photoshop

Languages: Fluent in Spanish

*References Available Upon Request



Contact this candidate