Customer Service Representative

Tanisha Wilson ,

*** ******* **.

Charlotte NC **215

**********@*******.***

Objective:

I am a friendly, loyal and extremely dedicated individual who has an ambition to succeed in any given environment. I have experience in the hospitality and customer service industry by more than eight years. I love to learn, and I am always up to new opportunities and challenges. I get along great with others, while also working efficiently on my own. The position I am seeking will allow me to professionally develop and excel while giving my best to an employer.

Experience:

Customer Svc. Representative/ Cashier November 2010-Present, Wal-Mart, Concord, NC

* Processes and receives returns from customers.

* Sorts, prepares and distribute returns/claims to proper departments daily.

* Cash checks, process money orders and money grams, responsible for up to five thousand dollars on any given day.

* Ring up customers purchases and assist customers for items located in store.

Crew Leader Assistant April 2010-September 2010, U.S. Dept. of Commerce/ Census Bureau, Charlotte, NC

*Learned the nature, scope, and objectives of each assigned field operation and specific procedures to be followed.

*Assisted the crew leader to ensure work was completed according to procedures and on schedule.

*Met daily with enumerators to assign work and conduct quality control on their paperwork to ensure accuracy and completeness.

*Submitted completed and acceptable materials to supervisor on a regular basis.

*Observed enumerators in the field, provided on-the-spot assistance, and recommended additional training for low performing enumerators.

*Reviewed daily payroll forms for accuracy and completeness.

Customer Service/ Technical Support October 2007-August 28, 2009 Diagnostic Devices Inc, Charlotte, NC

*Handled inbound calls in a call center environment for customers in regards to inquiries or assistance with their blood glucose monitoring system.

*Also suggested and advertised upgrading products as well as services for customers in regards to improving their abilities to use product thus increasing sales.

*Documented all calls in regulation with the FDA, also received blood glucose monitors and tested them in accordance to guidelines.

*Assisted in accounting, I handled orders in Great Plains system up to half a million in product also providing customer service to distributors as far as shipping, tracking, cost, and availability of product.

Front Desk Supervisor December 2006-October 2007 Hilton Garden Inn, Charlotte, NC

*Processed, and confirmed all reservations, changes or cancellations.

*Counted the drawer at the beginning and end of every shift, secured bank.

*Secured, processed payments as needed and completed closing reports for OnQ system.

*Printed contingency list for record of guests as well as ensure any outstanding issues are resolved from the previous day.

*Welcomed guests with genuine appreciation and anticipated any needs, in addition to being prepared to explain to them the amenities, and services of the facility also local interests.

*Maintained consistent optimistic relationships with staff and supervisors to reach common goals for quality assurance and standards

*Spoke with others using clear and professional language; also answered telephones using appropriate etiquette.

*Followed all company policies and procedures; report accidents, ensure professionalism; maintain confidentiality of information.

Customer Service Representative June 2001- Dec 2006 The Morehead Inn, Charlotte, NC

*Recognized by staff for cultivating business and the procurement of the

property to interested parties in the pursuit of hosting events thus

raising revenues.

*Responsible for reservation sales using Rezovations database

*Managed the housekeeping staff to ensure performance standards guaranteeing

room quality.

*Mentored and provided leadership skills to new hires so that we could

administer routine audits to conform to safety regulations and comply with

Historic Hotels and Select Registry.

* Accountable for the overall operation of the facility including

merchandising and maintaining product inventory levels for guest

purchases.

Education:

Accepted to Strayer University to obtain BBA in Hospitality and Tourism

Attended; Central Piedmont Community College

Graduated 1996; West Charlotte Senior High School

Skills:

*Staff management

* Managerial operations of Historical B&B Property

* Quality control, inventory control

* Experience in Windows, and Excel

* Strong organizational and people skills

Contact this candidate