Manager Technician

Robert J. Murray

**** ******* ***. *****, **. *0465

********@*****.***

Summary:

CompTIA A+ Certified IT Technician with training & experience in computer installation, repair, and remote support. Supported the Corporate offices of an expanding Fortune 500 company.

Areas of expertise are troubleshooting hardware and software problems, system upgrades, system configurations and technical support. Assembled and upgraded Intel and AMD based systems. Hard working, resourceful individual, and open to new challenges.

Technical Proficiencies:

Operating Systems: Windows XP Professional, Vista Ultimate, and Windows 7 Ultimate.

PC Brands: HP, Dell, IBM/Lenovo

Remote Connectivity Software: Dameware Mini Remote Control, Windows Remote Assistance, LogMeIn

Ticketing Systems: HP Service Manager, BMC Remedy, Domino, SRMS

Software Deployment Software: System Center Configuration Manager (ConfigMgr), CA Unicenter

Disk Encryption Software: Check Point’s Pointsec Mobile Security, SafeGuard

VPN Remote Access Software: Cisco VPN with RCA Token, Nortel VPN with Entrust, F5 VPN Client

Miscellaneous Applications: Microsoft Office Suite 2003/2007 Suite, Norton Antivirus, Norton Ghost, Partition Magic, Internet Explorer, Mozilla Firefox, Microsoft Outlook 2007, Spybot - Search & Destroy, Nero Burning ROM, TuneUp Utilities, and Command Prompt.

Work Experience:

Capital One Financial Corp., Melville, NY 2010-2011

Field Technician / Level 2

• Resolve IT trouble tickets within defined SLAs.

• Managed installs, moves, and changes to the desktop environment.

• Provide input on enterprise-wide rollouts/initiatives and provide consultation on IT initiatives.

• Manage inquiries from vendors, internal customers at various levels including senior management.

• Resolved Document issues and resolutions.

• Troubleshoot other IT issues that may be specific to the site including network, printers, video infrastructure, mobile devices, and other miscellaneous IT office technologies.

• Supported infrastructure wide migration of Domains.

• Supported migration between 2003 x86 and 2008 x64 Deployment and Print servers.

Staples, New York, NY 2009-2010

Easy-Tech Associate

• Provided customers with personal IT know-how.

• Guided customers to the right solutions for their computer needs

Per Scholas - Recycling & Service Center, Bronx, NY 2008

Computer Technician

• Refurbished Used Personal Computers

• Repaired or Replaced PC components

• Installed Windows XP and the required applications.

Campus Catering, Oswego, NY 2004 – 2007

Caterer

• Setup tables and appearance for catering events.

• Supported transportation of food and equipment.

• Was in charge miscellaneous tasks associated with catering.

Education & Training:

Borough of Manhattan Community College, New York, NY 2008 – 2010

• Associate Degree in Liberal Arts

Per Scholas, Bronx, NY 2008

• IT Technician Training

• CompTIA A+ Certification

State University of New York at Oswego, Oswego, NY 2004 – 2007

• Accumulated 68 College Credits

St. Raymond High School, Bronx, NY 2004

• High School Diploma

References:

Roslyn Clare, IT Sr. Manager

Capital One Financial Corp. ******.*****@**********.***

Timothy Doyle, IT Manager

Capital One Financial Corp. *******.*****@**********.***

Jason Kline, IT Sr. Manager

Capital One Financial Corp. *****.*****@**************.***

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