Sales Customer Service

RENEE T. GRAVES

**** ********* *****, *****, ** *0721

Day Phone: 301-***-****; Mobile: 301-***-****

Email: *********@*****.*** Citizenship: U.S.A.

PROFILE

Highly driven, award winning, pharmaceutical sales professional with a comprehensive background in consultative sales, training, research, and compliance in the healthcare and biotech industries. Effective communicator and liaison, known for building strategic alliances and exceeding expected results. Highly versatile; quickly masters new roles, responsibilities, technologies, and environments. Reputation for integrity, dedication, and acheivement.

CORE COMPETENCIES

Hospital and Account Management; Healthcare Sales Specialist; Compliance; Data & Research Studies; Information Gathering; Best Practices; Briefings; Presentations; Oral & Written Communications; Collaborative Teamwork; Strategic Planning; Organization; Workflow Coordination; Prioritization; Time Management; Database Management; Staff Training & Motivation; Critical Thinking and Innovation.

PROFESSIONAL EXPERIENCE

Glaxo Smith Kline 1/2009-7/2010

Philadelphia, Pennsylvania

Supervisor: Nigel Jenkins 301-***-****

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Sales-Transactional- Senior Executive Immunization Specialist

Experienced Senior Biological Sales Specialist in Washington, DC, with responsibility for serving as an immunization expert, developing, assisting, and monitoring in office and hospital immunization programs. Applied strategic planning, prioritization, and project management skills toward consistently exceeding organizational goals.

• Demonstrated strong communication and leadership skills in effectively counseling multi-disciplinary professionals on public health recommendations and guidelines including Gastroenterologist, Primary Care Physicians, Nephrologists, Pharmacist, Infectious Disease Physicians and Obstetrics and Gynecology specialists to develop the Adult Immunization market in the areas of flu,whooping cough, hepatitis and HPV.

• Prepared and presented approved CDC publications to promote prevention and protection policies leading to increased vaccination rates and conversion of accounts to Glaxo Smith Kline products, resulting in a 115% of Flu Vaccine goal attainment.

• Implemented resourse utilization with Reimbursement Specialist, Regional Medical Scienctists and Contract Specialist to develop the Adult HPV market, leading to Top 10 Land of Legends Performance Leader board status.

• Expert immunization business acumen and superior customer service, with physicians, managers, and staff achieving 200% of growth with whooping cough vaccine after introduction of the Adult indication

• Selected as company liaison at conventions, business meetings, reviewing approved disease state information, scientific articles, guidelines, recommendations and approved product information.

Glaxo Smith Kline 6/2006-12/2008

Research Triangle Park, NC

Supervisor: Diana Goram (retired)

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Sales- Mission Focused- Senior Executive HIV Clinical Specialist

Provided expert fair balance presentations to assist physicians with the appropriate utilization and differentiation of Glaxo Smith Kline HIV products. Created business initiatives, recognizing market dynamics in HIV and need for new market approaches and strategies.

• Maintained full accountability for acquired non-producing territory subsequently transforming to a competitive productive business by overcoming organizational barriers and utilizing new market strategies. Formulated strategic business plan and executed principles by prioritizing accounts, refocusing messaging, coordinating workloads/schedules, and creating a new competitive approach. Provided senior management with critical tools for measuring results and defining short-term and long-range business plans to achieve sales success. Enhanced profits by significantly increasing Territory Rankings from #85 to #34 within the full first year.

• Procured and cultivated key partnerships with Aids Servicing Organizations to educate consumers and staff by implementing disease awareness programs in compliance with the company' Commercial Policies and Practices.

• Developed proficiency in the implementation of FDA rules and regulations regarding Drug Manufacturer promotion of Pharmaceuticals and Biologicals.

Glaxo Smith Kline 12/2003-6/2006

Research Triangle Park

Supervisor: Stacy Silver

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Sales- Account Management- Sr. Executive Medical Center Representative

Collaboratively worked with specialist, residents, pharmacists and staff to educate in the areas of Respiratory, Anti-emetics, CNS, Dermatological and Urology products in hospital accounts and clinics resulting in increased ulilization of GSK products for the appropriate patient with award winning results. Deliver continued success in achieving and exceeding company goals by implementing innovative effective promotional programs and resource utilization including grants, marketing professionals, Regional Medical Scientist, teleconferences and webcast.

• Ranked 6th in the country and #1 in the region for sales performance and on track for Winner's Circle selection prior to promotion to the HIV division. Built strong business relationships with C-level executives and Pharmacy and Therapeutic committee members to facilitate increase sales and formulary additions of new GSK products at area hospitals, including George Washington University Hospital, Prince George's Hospital, and Children's National Medical Center.

• Prepared and presented clinical data to physician in training including multi- disciplinary specialties such as Obstetric and Gynecology, Dermatology, Pediatrics, Family Practice, Internal Medicine, Otolaryngology, Psychologist, Oncologist, Urologist, and Allergies.

• Actively supported busniess partners including the DC Asthma Coalition, The American Lung, George Washington University and Children’s Hospital by participating in business development activities, organizing speakers and outreach programing

Glaxo Smith Kline 1/1996-12/2003

Research Triangle Park, NC

Supervisor: Nigel Jenkins

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Sales Specialist-Therapeutic Specialist

• Speciality Representative with award winning sales performance by providing ongoing education to Health Care Professionals on a diverse range of GSK Brands in hospitals, and clinic. Consistently ranked amongst the top 30% or higher in the Nation/Sector/ Region in sales performance.

• Achieved the “Stretched for the Goal” Performance Recognition in March 2003. Earned the Stock Award for exceptional performance in 2002. Ranked #1 Representative in the Region for introduction of new product in May 2001 and #2 Representative in the Region in August 2000 Year to Date.

EDUCATION

Bachelor's Degree, B.S. in Business and Management Specializing in Marketing

University Of Maryland, College Park, Maryland,

HS Diploma – Aberdeen High School, Aberdeen, Maryland /National Honor Society

PROFESSIONAL DEVELOPMENT / SPECIALIZED TRAINING

Continual Training at Glaxo Smith Kline

University of Maryland -Registered for Health Care Informatic- Jan. 2011

Graduate Level Course Work- Health Care Administration, 27 credits 3.3 GPA

Disease States (Biological, HIV, Depression, Asthma, Allergy,Gastroenterology, Urology , and Cancer)

Evidence Based Medicine

Managed Markets

Certified Medical Representative classes-Safe RX- Regulatory Information

Value of Medicine and Vaccine-Manufacturing process.

John Hopkins Clinical Options- CME HIV

FDA The Past , Present and Future

AWARDS and ACCOMPLISHMENTS

Spirit Awards given for Enthusiasm of Entrepreneurs, Search for Innovation, Performance with Integrity and Contributing with Passion and a Sense of Urgency, 7/2004, 3/2005

Spirit Award for contributions to the Representative Advisory Board, 9/2002

President's Club Winner (top 20%) 2001

President's Performance Award 1993, 1994, and 2001

Peak Performer 1996, 1999

PROFESSIONAL ASSOCIATIONS / MEMBERSHIPS

Member - National Sales Network

Zeta Phi Beta Sorority, Incorporated

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