Information Technology Manager

JEFFERY HALE

**** ****** ****** **** *****: 270-***-****

Fort Knox KY 40121 ************@*****.***

OBJECTIVE To pursue a career in which will capitalize on over four years of experience in the field of INFORMATION TECHNOLOGY which can be applied to ensure immediate impact upon an organization’s productivity and profitability.

CERTIFICATIONS • Comptia certified in A+, Network +, and Security +.

• Pursuing a Cisco Certified Network Associate (CCNA), Expected: Oct. 2012.

PROFESSIONAL SUMMARY • Experienced and Knowledgeable in using remote tools, VPN’s,and many different network protocols to include but not limited to RIP, OSPF, EIGRP, BGP, and IPSEC.

• Very proficient in basic troubleshooting in networks, workstations, while maintaining network and workstation security.

• Ability to operate in a high stress environment if needed.

• Great customer oriented attitude with exceptional people skills to resolve issues.

EXPERIENCE HEIL ENVIRONMENTAL INDUSTRIES, FORT PAYNE, AL 2000 to 2009

• Production Supervisor Paint Department.

• Managed a department of over one hundred employees.

• Ceridian Timekeeping Software experience.

• People soft inventory Software experience.

• Worked with some Lean Six Sigma ideologies.

• Dupont STOP certified for safe business practices.

U.S Army, Fort Knox, KY 2009 to 2012

• Information Technology Specialist.

• Served as the Battalion Information Management/ Assurance Security Officer.

• Managed a network of seven hundred users and five hundred workstations in six geographical locations within Afghanistan.

• Proficient in Active Directory.

• Managed eight file servers to include classified material.

• Built and overseen a Microsoft SharePoint 2007 and 2010 web portal for my organization.

• Cisco VPN experience. Install and troubleshooting

• Worked with the following hardware components. Cisco 2900, 3800, and 3900 series routers. Cisco 2900, 3500, and 3700 series switches. I have also worked with Cisco ASA 5510 Firewalls.

• VOIP Experience with Cisco 7941G, 7942G, and 7962G using Cisco Call Manager Express.

• Citrix installation and troubleshooting experience.

ACCOMPLISHMENTS • While in the production supervisor position at Heil Environmental, increased efficiency and productivity while providing a better quality product for customer.

• Exercised good communication skills with employees to ensure everyone in the department was aware of quality standards and changes in production levels on a daily basis.

• Designated as the INFORMATION MANAGEMENT OFFICER for the organization of over 700 users; obtained and maintain a Department of Defense Secret Security clearance to work with classified material.

• Deployed to Afghanistan and managed a large network of many different network nodes to include Cisco products.

• Managed files servers, routers, switches, workstations, and performed all troubleshooting to maintain a LAN of 500 work stations.

EDUCATION • Pursuing a Bachelors of Science (Business Management), Bethel College, Chattanooga, TN, Current.

• Diploma, Fort Payne High School, Fort Payne, AL, 2000.

• Certificate, Information Technology Specialist, U.S. Army, Ft. Gordon, GA, 2009

• Non-Commissioned Officer Professional Development Course Ft. Campbell, KY 2012.

AWARDS Received numerous awards for hard work and dedication to the success of the organization including: Two Army Commendation Medals, Two Army Achievement Medals, One Navy Achievement Medal, Volunteer Service Medal, and a Good Conduct Medal.

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