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Customer Service Human Resources

Akron, Ohio, 44313, United States
Willing to discuss
May 25, 2010

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*** ******** **. ***. * 330-***-****

Yolanda M. Allen

About Me I have a dynamic personality with impeccable multi tasking skills and I am always open to improving and learning new experiences.

Experience 2006–2007 American Red Cross Akron, Oh

Tele Recruiting Data Entry Specialist

 Contacted new and prior client donors informing them of current and upcoming blood drives.

 Updated client information using assertions in computer system.

2005–2006 U.S. Food Service Akron, Oh

Switchboard Receptionist

 Assistant to Human Resources.

 Provided client support to Buyers, Salesman and other clients and provided support to staff members.

 Greeted clients

 Gathered invoices putting them in sequential order and provided other general office duties.

2004–2006 K&E Detailing Akron, Oh


 Accounted for daily services and sales.

 Answered phones and provided customer service to clients.

 Transported vehicles to and from dealerships for servicing.

2000–2003 Cuyahoga Falls General Akron, Oh

Receptionist/ Unit Clerk

 Prepared and processed patient charts for daily visits.

 Applied ICD 9 and CPT coding procedures for billing.

 Precertified patients for procedures and processed BWC claims

 Answered patient calls using multi line phone system transferring calls to appropriate staff.

Education 2010–present Brown Mackie College Akron, Oh

 Paralegal Legal Studies Program

Affiliations Member of Federal Bonding and WOTC Program

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