Customer Service Manager
Resume:
McKenzie Rowberry
(ready to relocate ASAP) Phone: 435-***-**** Email: *******@**.***
I am looking for a position with your company that will utilize my knowledge and skills, as well as challenge my quick learning ability, and self-motivating personality. Overall proving to be a valuable asset to your company and its successful future.
QUALIFICA TIONS
I have found jobs that were challenging to be the most rewarding. Each job has offered me new learning experiences, and challenged me with new goals to set and achieve. In this, I have acquired skills that I feel are valuable to your company as well as myself. For the last two years I have been working from home for my last employer and finishing my BS degree. The two years prior I worked for five companies the main being ZooMobile we grew from 10 employees to over 60 while I was there. I also went from the bottom of the ladder to the second in command of the companies. I have over 14 years management experience and 10 years in retail experience. I have years of excellent customer service experience and years as a sales leader. I thrive when given numerous responsibilities and the freedom to know my job and do it well. I also have experience with: merchandising, inventories, ledgers, and company books, computers and many programs, marketing, banking, cashiering, collections, payroll, bookkeeping as well as many other problem-solving tasks.
EDUCA TION
Bachelors Degree in Business Administration/Management emphasis on Finance. Graduated May 2011
SKILLS
Microsoft Office: Excel, Word, PowerPoint, Outlook, Both PC and Mac computers, Quickbooks.
EMPLOYMENT
Executive Manager, ZooMobile Inc. 2/2008 – 1/2012
Customer Service, manage cellular retail store, hire and train employees, team building, key holder, open and close the store, all
cash holding and deposits, petty cash, start up and manage all five companies financial records and financial procedures and operations, also procedures for HR, keep company books up to date, payroll for over 60 employees, all banking for over 24
bank accounts including monthly reconciliations, sales, wire transfers, hold meetings, filing, balancing funds and daily deposits, the owners right hand through all the ups and downs of the past four years often wearing whatever hat I need to fill the role that needed it.
Office Manager/Accountant, BlackSprings Homes 8/2006 - 11/2007
Customer service, keep office running smoothly, A/R and A/P, bank draws on all the homes, invoicing, oversee construction on personal home, work with city building department, work with subs and suppliers, biweekly payroll, create excel reports, design and update administrative forms, quarterly payroll taxes, banking, QuickBooks entries, acquiring bids, answer phones, e-mail, and filing.
Office Manager/Accountant, Precision Point Marketing 3/2003 - 6/2006
Manage/train secretaries and sales employees, weekly payroll, collections, created excel reports, design and update administrative forms and sales spreadsheets, quarterly payroll taxes, banking, supply purchasing and ordering, office upkeep, check and respond to e-mail, answer phones, customer service, human resources.
Assistant Manager, Vitamin World 5/2000 – 4/2003
Customer service, keyholder, set and achieve sales goals, bookkeeping, top sales person, bank deposits, inventory, manage others, work with district manager, interview, hire and train new associates, merchandising, planograms, sales, cashier, freight, clean, stock shelves, everything else to keep the store running smoothly.
Merchandising Manager, American Eagle 11/2000 – 5/2001
Customer service, sales, freight, merchandising, planograms, inventory, cashier, straighten, clean, keep the store looking great.
Associate, Vanity 5/1998 – 2/2000
Customer service, sales, merchandiser, bookkeeping, cashier, freight, inventories, model, clean, organize and keep the store looking perfect. (They hired me as soon as I turned 16.)
Night Manager, TCBY 6/1997 – 3/1999
Customer service, keyholder, bank deposits, manage others, cashier, cake decorator, clean up and close store. (I was 15 when hired and night manager at 16.)
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