Customer Service Administrative Assistant

JENNIFER GARCIA

**** **. ** *******

Miami, FL **155

Phone 786-***-****

*************@*******.***

OBJECTIVE To obtain a position enabling me to utilize and improve my skills in a progressive work

environment; In search of a challenging career, extending my experience and expanding my

capabilities for the company’s success as well as my own.

EXPERIENCE

Cherry, Bekaert, & Holland, LLP, Miami, FL Sept. 2009-May 2011

-Formerly known as Berenfeld, Spritzer, Shechter, & Sheer, LLP

Administrative Assistant

• Retain building activity reports, building and parking garage access and Certificates of Insurance per building management regulations.

• Redraft and maintain Front Desk Handbook with updated policy and procedure changes.

• Reconcile monthly parking statement.

• Assist clients with partner and staff communications.

• Assist clients with billing inquiries.

• Assist with preparation of monthly billing statements for the firm.

• Assist Collections Manager with the preparation of collection letters to clients regarding their

account status.

• Make outbound calls to clients regarding past due invoices.

• Receive checks and credit card payments for outstanding invoices.

• Input client payments and other information into excel analysis worksheets.

• General office duties (Conference room reservation, maintain parking tickets log and incoming/ outgoing packages, coordinate time sensitive courier services.)

The Palace Renaissance & Royale, Miami, FL June 2007- Aug. 2009

Front Desk Receptionist

• Create new resident folders including set up on company’s core system.

• Provide customer service to family members and residents.

• Assist in management of Alzheimer’s residents relative to their grounds accessibility.

• Assist human resources with filing and other duties.

EDUCATION

Miami-Dade College

Associate in Arts

Expected Graduation Date: 12/2012

COMPUTER Advanced Knowledge of all versions of Microsoft Word including:

SKILLS Excel, Power Point, Access, Outlook, Creative Solutions, Pro System Practice Management, ProSeries DMS, Trackker.

Typing efficiency - 65 wpm

LANGUAGES Fluent in English

Proficient in Spanish.

REFERENCES Available upon request.

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