Project Manager Engineer
Resume:
Michael Anthony Reyes
*** ********* *****, *** ******* TX 78253
****.*****@*****.***
Experience
• Hands on experience with Routers and Switches
• Experienced with Data Centers (Cabling and Equipment)
• Experienced all Microsoft Products and Microsoft Operating Systems
• Active Directory Experience (Domain Admin)
• Experienced with Group Policies
• Experienced with network software (Server 2003 & 2008, Virtual Images, Virtual Servers, AD, Cirtix aps)
• Experience with Print Servers and Print server software
• Experienced with Avaya VoIP Systems.
• Strong working knowledge of ticket and order systems (Remedy, WFM, Scopus, Etc)
• Strong organizational skills and the ability to effectively handle time critical projects
• Supervisor / Management experience
Education
• Local Area Network and Wide Area Network Schools
• A+ Certified
• Cisco Academy IP principals
• Cisco Academy Courses CCNA 1 and CCNA 2
• Currently working on CCNA
Employment History
TekSystems (AT&T Contractor)
Network Design Engineer February 2011 – Present
Responsibilities included, but not limited to:
• Design Circuits for cell towers (T1’s, ATM, Sonet, IP).
• Provide configurations to field ops for cell site equipment.
• Design upgrades for cell equipment and paths.
• Provide leadership and supervise Design Team.
• Identify new process and procedures for design team.
• Build and Run data integrity reports.
• Create and track work orders for all cell site work.
Alamo Community Colleges Northwest Vista Campus
Network Enterprise LAN Administrator December 2009 – February 2011
Responsibilities included, but not limited to:
• Maintain/upgrade Local Area Network (LAN) and Data Center.
• Lead Installations and Decommissions of equipment and technologies.
• Support VOIP phone systems.
• Oversaw testing, debugging, and performance of new software packages.
• Install and maintain network software (Server 2003 & 2008, Virtual Images, Virtual Servers, AD, GPO’s, Cirtix aps)
• Install and work through software to ensure network compatibility.
• Create and deploy action plans for network projects both software and hardware.
• Maintain and configure virtual servers and server hardware.
• Install and maintain Print Server, Print Server software and printers.
• Consult with vendors, faculty, staff and management on new software and hardware projects.
• Created and maintained Active Directory accounts and Group Policies.
• Created and maintained permissions to network data bases and objects.
• Provide leadership and supervise Lab Technicians.
Verizon Business
Field Services Enterprise Network Engineer August 2005 – August 2009
Responsibilities included, but not limited to:
• Onsite support of LAN with over 3000 end users.
• Responsible for installation, maintenance, and repair of customer premise equipment (Routers, Switches, Hubs, etc.).
• Maintained POP (point of presence) at customer’s site.
• Responsible for routers, and Layer 2 and Layer 3 Switches
• Supported Avaya VoIP system and PBX’s.
• Coordinated and supervised Vendors performing maintenance or installations.
• Maintained Data Center and equipment as well as site cabling and cabling plans.
• Worked desktop support issues, repairs and installs (both hardware and software).
• Onsite project manager for all campus projects and assured on-time completion of both new installs and changes
Telecom Technician II (NOC) / Supervisor
• Review and assign workload to technicians for installations, repairs, upgrades and routine maintenance.
• Assist with annual reviews and schedules of technicians.
• Maintained Central Office and equipment.
• Tested and worked on DS0 – OC48 Circuits with T-Birds and Other testing equipment.
• Acted as project manager for projects and assured on-time completion of both new installs and MAC’s (moves, adds, changes).
• Interface with internal and external customers and other key technical contacts in a professional manner on a daily basis.
• Resolve issues that arise with installation and maintenance of customer’s circuits and time critical projects.
• Inform technicians of process’s and procedures for projects and day to day work load.
• Assist in trouble shooting and identifying problems with voice and data circuits.
Broadwing May 2004 – August 2005
Telecom Technician III (NOC) / Supervisor
Responsibilities included, but not limited to:
• Identify, troubleshoot and resolve any circuit hardware or configuration issues involving Telecom circuits, DS0 thru OC48 circuits.
• Used remote access tools for troubleshooting and testing of circuits and networks.
• Acted as project manager for projects and assured on-time completion of both new installs and MAC’s (moves, adds, changes).
• Document and track circuit, switch and network related issues.
• Supervise, train, and monitor technicians in a call center environment.
Time Warner Cable January 2004 – May 2004
Technical Support Specialist (NOC)
Responsibilities included, but not limited to:
• Identify, troubleshoot and resolve issues pertaining to cable issues pertaining to cable Internet access, modems and other items.
• Troubleshoot, identify and resolve digital and analog cable issues in a call center environment.
MCI WorldCom August 2000 – May 2003
Telecom Technician III (NOC) / Telecom Network Designer
Responsibilities included, but not limited to:
• Identify, troubleshoot and resolve any network issues, T1-OC48 circuits to the customer premise. Acted as project manager for projects and assured on-time completion of both new installs and MAC’s (moves, adds, changes).
• Provide customer support and supervise, train other technicians in a call center environment.
• Monitor and track order status, communicate and provide customer updates.
Operational Technologies March 2000 - August 2000
Government Contractor / Installation Specialist
Responsibilities included, but not limited to:
• Same duties as USAF
United States Air Force February 1996 – March 2000
Network Installation Specialist
Responsibilities included, but not limited to:
• Installed various communications equipment and Cabling
• Worked with and installed Fiber and Coax
• Built Data Centers from Floor up (Racks, Cabling, and Equipment).
• Install Routers, Channel Banks, and PBX’s
• Held TS/SCI security clearance
REFERENCES AVAILABLE UPON REQUEST
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