Administrative Assistant Customer Service
Resume:
SUSAN L. KNOX
*** ***********, **********, ***** *****
*********@*******.***
Professional Microsoft Office Suite 2007 & 2010 (Word, Excel, Power Point)
Skills: SAP
Data Base Administrator
Customer Service
General Accounting
__________________________________________________________________
Work History:
Seismic Exchange, Inc. - Houston, Texas
Marketing Assistant/Administrative Assistant to 4 – Vice Presidents of Marketing and various Marketing Representatives (November 2004 to January 11, 2011)
- Document preparation - correspondence, letters, emails, presentations, proposals (editing,
formatting, printing, copying, binding, transmitting/mailing).
- Database Administrator.
- Meet with clients to quality check Seismic 2D/3D Data.
- Receive client orders, enter into SEI’s Seistrac System and follow through until complete.
- Liaison between SEI and client to resolve any issues, situations or questions pertaining to order.
- Create data search map for seismic data availability in geological area per client request.
- Mass marketing mail outs of new surveys that become available.
- Daily calendar management.
- Travel arrangements for Marketers.
- Expense Reports for Marketers.
- Coordinate and setup catering for lunch meetings.
- Arrange conference calls.
Seitel, Inc. - Houston, Texas
Marketing Client Entitlement Coordinator (December 2003 to November 2004)
- Input client seismic orders and work with various departments to insure order is complete.
- Maintain client information and seismic entitlement on Seitel’s Oracle data base.
- Scan and store all contracts, agreements, survey plats, etc.
Quanta Services - Houston, Texas
Administrative Assistant to Sr. VP and VP of Operations (August 2001 to April 2003)
- Generate Excel spreadsheets and graphs of man-hours of each company owned by Quanta.
- Create Power Point Presentations.
- Document preparation - correspondence, letters, emails, (editing, formatting, printing, copying, transmitting/mailing).
Resume of Susan Knox
Page 2
Work History Continued:
TotalFinaElf - Houston, Texas
Administrative Assistant (June 2000 to May 2001)
- Utilize SAP for all accounting issues to process invoices, expense reimbursements, Purchase Orders and AFE’s for Remediation and HSE Department.
- Generate Excel spreadsheets and graphs.
Shell Chemical Company - Houston, Texas
Account Service Representative (contract position) (January 2000 to June 2000)
Correspond with clients and take phoned in chemical orders and enter into SAP.
Coordinate carrier deliveries from chemical plants and terminals to client.
Resolve customer complaints and accounting issues.
Obtain DEA signature sheets from customer and monitored their monthly chemical take.
Assume responsibility of 24-hour on call once a month.
MidCon Corporation - Houston, Texas
Customer Service Representative – Contract Analyst (1994 to 1998)
Interact with customers, marketing representatives and legal to prepare and send out Sales and Transportation Contracts.
Enter daily gas trading deals between customer and marketing representative.
Collaborate with customers, Accounting, Corporate Credit and Gas Control Departments for gas flow and invoicing process.
Establish and maintain data base of all contracts.
Administrative Assistant to Director of Gas Supply (1990 to 1994)
Devise administrative position in new gas trading room and answered phone for morning and monthly trading.
Maintain and verify monthly budget.
Process invoices, expense reimbursements, purchase orders and payroll.
Coordinate travel arrangements for Marketers.
Administer correspondence.
Implement inventory and filing systems.
Administrative Assistant to Manager of Building Services (1988 to 1990)
Liaison between MidCon and Building Management for problem and special request. Distribute company airline tickets, bus passes, access badges and pool cars.
Maintain and verify monthly budget.
Process invoices, expense reimbursements and payroll.
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