Customer Service Technician

Kercia Laguerre

*** ** ***** ******* ***** Beach, FL 33162 954-***-****

**********@*****.***

OBJECTIVE:

To obtain a career position as a Flight attendant with an airline in which I can fully utilize my in-flight specialized training as my previous work experiences.

EMPLOYMENT / EDUCATION HISTORY

Pan Am International Flight Academy, Miami, Florida February 2010

Flight Attendant Preparatory Training

Emergency exit door operation and Evacuation commands

Emergency equipment pre-flight and operation

Ditching and survival equipment instruction

Federal Aviation Regulations

Security

AED, CPR and BLS workshop

Crew Resource Management

Service etiquette

Customer Service and handling passengers with disabilities.

Daily Home health aide agency-Miami, FL July 2010-current

Patient care technician

Monitored vital sign

CPR (when needed)

Assist with elimination

Record intake/output

Limit/encourage fluids

Assist with ambulation

Medication remember

McDonald’s Restaurant-Miami, FL May 2008-sept 2009

• Handled and processed cash and credit transactions

• Verified ticket order to ensure customers received the right meal

• Coordinated with co-workers to handle all orders placed

• Ensured customer received proper change

Dorsey Technical School-Miami, FL April 2008-December 2008

Patient Care Technician

UNI Bank

Port-au-Prince, Haiti July 2003-April 2005

Bank teller

• Processed money transfers, deposits, and withdrawals

• Provided customer service to increase customer satisfaction

• Verified client’s identification when handling account to minimize fraud

• Reported all processed transactions electronically

• Properly followed procedure and protocol in order to have a balanced drawer at the end of shift

Haitian College of Sigma & Omega, Haiti October 1995-september2002

High School Diploma & Philo

License/Certificates September 2009

Security License Class “D”

Computer Skills September 2002

Proficient in Windows 2007-Word, Excel, PowerPoint; able to type 40 wpm.

Languages

Creole Haitian, French, English.

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