Customer Service Manager
Resume:
Marc R. Hausmann
*** *********** **., *********, ** 98651
home: 509-***-**** cell: 773-***-****
**********@*****.***
Experience:
TUM-A-LUM LUMBER 4/2012 – present
*** ******** ***., *** Dalles, OR
Inventory Assistant/Loader
• Assist in store reset
• Move and assemble shelving gondolas
• Move, sort, and shelve inventory
• Scan inventory and print price labels using computerized pricing program
• Operate forklift to load/unload customer vehicles and vendor delivery trucks
MENARDS 07/2010 - 10/2011
2601 N. Clybourn Ave., Chicago, IL
Plumbing Department Sales/Customer Service Associate
● Provided customer service including product recommendation and problem solving
● Performed opening and closing procedures
● Met/exceeded company sales expectations
● Managed inventory levels
BIG STAR 12/2009 - 3/2010
1531 N. Damen, Chicago, IL
Bartender
● Provided courteous and efficient customer service
● Stocked and managed bar inventory
● Operated Aloha POS system to manage customer orders and receipts
HARDWOOD RESOURCE, INC. 9/2003 – 6/2009
1947 N. Hoyne, Chicago, IL
Manager
● Assisted customers purchasing lumber, plywood, veneers, tools, and hardware
● Operated forklift to offload inventory from suppliers’ trucks
● Prepared quotes for custom molding orders
● Placed orders for inventory with various suppliers
● Operated panel saw and radial arm saw to cut materials to customers’ specifications
BEALE TRAVEL SERVICE 10/1997 – 5/2002
104 S. Michigan, Chicago, IL
Courier/Office Services Clerk
● Delivered travel tickets to clients
● Filed office records, prepared mailings, and made daily bank deposits
● Obtained visas from foreign embassies
QUICKSILVER MESSENGER SERVICE 8/1994 – 9/1997
330 S. Wells, Chicago, IL
Courier
● Delivered packages in downtown Chicago
SMITHSONIAN INSTITUTION 11/1992 – 7/1994
National Museum of American History, Washington, DC
Program Assistant
● Researched and obtained scientific articles, images and publications from a variety of museums, libraries, and publication houses for the Science in American Life exhibition
● Identified and acquired artifacts for display
● Organized computer files for all research materials and acquisitions
● Assisted exhibit designers in writing text used for interactive displays
● Researched and obtained copyright for exhibit reproductions
Education:
Bachelor of Arts: English
Northern Illinois University, DeKalb, Illinois 1987
References:
John Russick, Curator
Chicago History Museum
Diana Dodge, Resource Manager, US Digital
Arc Worldwide
Jason Monroe, Director of Operations
Precision Biomarker Resources, Inc.
Steve Stallard, Senior Vice President
C & R Research
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