Customer Service Administrative Assistant
Resume:
David Brown
**** ******* ***** ****, ************, Florida 32218
904-***-**** (H)
********@*****.***
Career Objective
My objective is to become apart of an organization that will allow me to grow and excel as an employee within there organization. My objective is to also help and not hinder my employer and become an investment to your company.
Education
Robert E. Lee Senior High, Computer Technology
ITT-Technical Institute, Computer and Electronics Engineering Degree
Northeast Maritime Institute, Leadership skills training, Business Diploma
Valencia Community College, A.S. in Computer Electronics Engineering
Qualification
• 5+ years working 28on/28off -6hour shifts
• 3 Years as a Lead Deckhand
• 4+ Years Line Boat Experience
• Experience with all wiring and rigging on tow
• Experience with Locking Rivers
• Line handling experience
• Experience with giving safety briefings before/after watch
• Motivated Self-Starter
• 2 years as a senior Deckhand
• 5 Years experience with boat Maintenance (chipping,grinding,painting)
• 3 years leadership and supervisor experience
• Excellent safety skills
• Excellent computer skills
• Excelled in computer engineering courses
• Enrolled in Business Management Courses
• Excellent problem solving skills
• Reliable with Excellent Work Ethic
• Desire to learn more about the industry
• Drive to be the best at my position
Special Skills and Related courses
Communication skills, Time management courses, Interpersonal skills, Safety training, Yawl trained, Apprentice mate certified, computer skills, multitasking, proficient with all Microsoft programs, typing 60+ WPM, data entry, problem solving skills, and great people skills.
Work History
12/2012 – 04/2012, Assistant Store Manager, Family Dollar Inc
Managed 9 other employees
Made sure shelves were restocked (lifting up to 100lbs a day)
Handled all money in the safe
Hand counted all currency at the end of day, made deposit to bank
Responsible for making sure all shipping and receiving was done properly
Delegated which employees had certain responsibilities on truck day to ensure products were unloaded and stocked on shelves in a timely manner
Handled all customers concerns, complaints, and returns of merchandise to ensure the customer received world-class customer service.
Handle mark downs and damage goods pricing as I felt necessary for the company to profit
03/2008-09/2008, Experienced Deckhand, Ingram Barge Line
Carry 100 lbs lock line 1000 ft (daily)
Check and build tow on a ship
Tote Rigging
Utilize a 35ft long wire, a ratchet, shackle pin, and pipe to connect barges
Keep Radio contact with captain
Conduct operations of warehouse on ship
Do a cleaning of ship 2x daily
Work in all weather conditions
Work in warehouse when docked
08/2004-11/2007, Lead Deckhand, American Commercial Barge Line
Supervise 4 Deckhands on my 12hr shift
Transport Goods from one end of the country to the other on a Cargo ship
Check and build tow on a ship
Chip, Grind, and paint ship
Conduct safety meeting
Take in inventory of ship supplies
Conduct operations of warehouse on ship
Brief each deckhand on conditions before every shift
Work in all weather conditions
05/2004-06/2008, Administrative Assistant, Tampa Bay/Orlando Beauty Institute’s
Assistant to Curriculum Coordinator
Data entry, Proof read all documents (Legal, business, etc…)
Plan and conduct meetings
Keep supervisor’s schedule
Prepare power points
Hand customer and student concerns
Work with Microsoft excel, all windows programs, vista, all office equipment (Fax machine, Copier, Computer, Scanner, etc….)
11/2003-05/2004, Loader, UPS
Load trucks with boxes and packages
Electronically Scan every package I load
Work in all weather condition outdoors
Experienced with loading in a wall technique
Experienced with meeting goal # of trucks loaded within my shift
Experienced working unsupervised
Developed and utilized great time management skills
References Available Upon Request
Contact this candidate