Customer Service Sales

TAYLOR J. FUENTES

*** ***** **** ******, *** **, Newark, New Jersey 07107

Voice: 862-***-**** Email: **********@*****.***

Objective

To secure a position leveraging strong customer service and relationship building skills while utilizing over 10 years of business experience including 6 years of overachieving team leadership skills.

PROFESSIONAL COMPETENCIES

Strong communication skills; convey knowledge in understandable terms

Build and maintain excellent relationships with colleagues and clients

Execute first call/contact resolution of customer issues and expected follow up

Problem solving at a strategic level; working with others to reach a resolution

Careful planning to achieve accurate and timely results

RELAVENT EXPERIENCE

NICE Systems, Inc Rutherford, NJ

Service Contract Specialist 7/2011-Present

• Responsible for planning, executing, and finalizing complex sales quotations for an established customer base.

o Manage strong customer relations and work effectively with 15 assigned business partners

o Perform client inventory analysis and update database systems

o Investigate and research new opportunities within existing accounts

o Support legal aspect of maintenance contracts

• Effective proactive liaison with the Sales, Legal, and Collections to identify and prevent issues from impacting the ordering and invoicing process as well as to ensure proper adherence to business protocol.

• Negotiate, interpret and amend favorable contractual terms with vendors/business partners

• Oversee the service Purchase Order life cycle while being the front line administrative contact, as well as handle special projects as assigned by the Team Lead and/or Director.

CANON BUSINESS SOLUTIONS, INC. Lyndhurst, NJ

Senior Government Contract Administrator 11/2004–7/2011

• Ensures policies and procedures are adhered to for federal government contracts; generate and maintain contract documentation and administer termination of contracts as needed.

• Performed calculations, modifications and deviations of contract terms, as well as formulate and execute strategies to minimize potential risks to the business.

• Primarily responsible for managing, directing, and controlling the contracts functions for multi-million dollar sales & lease contracts.

• Work with clients, sales and management teams in negotiations, securing proper contract approvals and distribute information throughout the team for successful contract lease execution.

• Assist team members in creating service contracts and control interactions with internal and external client to help resolve multiple contract issues.

CASES BY SOURCES, INC. Mahwah, NJ

Customer Service/Administrative Professional 3/2003-10/2004

• Worked in an executive support role to the Vice President, as needed.

• Specialized in proactively communicating with customers via telephone and/or email to help resolve customer issues regarding carrying and shipping of customized cases.

• Prepared, processed, and maintained shipping quotes, as well as, expedite and monitor shipping orders.

Continues…

TAYLOR J. FUENTES

Voice: 862-***-**** Email: **********@*****.***

…Continued

EDUCATION / TRAINING

RUTGERS UNIVERSITY Newark, NJ

• Pursing a Bachelor Degree in Psychology 1/2009–Present

KAPLAN UNIVERSITY Fort Lauderdale, FL

• AAS in Criminal Justice Degree 9/2005-6/2007

MILITARY EXPERIENCE

• United States Navy 8/1994-8/1998

o E4 – F18 Aviation Mechanic

o Base Security

o Honorable Discharge

LANGUAGES

• Bilingual: Oral and written fluency in Spanish and English

COMPUTER KNOWLEDGE

Peachtree

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Electronic Data System (EDS)

Oracle System

Lotus Notes

AS400

ACCOMODATIONS

CANON BUSINESS SOLUTIONS:

• Winner’s Circle of Excellence 2007

• Administrator of the Year 2005

REFERENCES

• Valued added references are available.

Contact this candidate