Entry level business

Carla C. Herrera

Desire, commitment, and a strong “Team Oriented” work ethic along with 7 years of experience in Logistics Supply Chain will enable me to bring long term value and growth to your organization.

MASCO RETAIL CABINET GROUP: KRAFTMAID CABINETRY June 2002 – Oct 2008

Merchandising Operations Specialist

• Coordinate and implement all orders for photography, showroom and trade show displays.

• Work directly with Marketing, Design and Sales personnel on special dealer showroom projects regarding timelines, production capacity and delivery schedules.

• Coordinate the logistics with 3PL’s on the delivery of all displays for Lowes, Home Depot and Dealer new store sets and remerchandising roll outs.

• Oversee the displays for the Kitchen and Bath Industry Show from entering orders to coordinating meeting with cross functional teams.

• Created and Monitored Excel Roll out schedules for all projects through completion.

• Worked directly with accounting to ensure all projects were operating at or under budget.

Logistics Scheduler

• Scheduled both the routing and production for all Home Deliveries for high end semi-custom built Kitchen cabinets throughout the United States and Canada.

• Identified “best routes” through PC Miler routing software and proactively scheduled actual delivery dates with the dealers and the consumers based on the best route.

• Maintained spreadsheets for all returns and identified most cost effective reverse logistics for pickup.

• Created and routed Home Delivery trucks within DOT regulations for both Domestic and Canadian Deliveries.

Customer Care

• Worked within large call center taking incoming calls from consumers, Lowes, Home Depot stores and sales representatives for all supply chains

• Processed live incoming orders

• Answered questions concerning product and deliveries

• Processed return authorizations and credits

CENTURY 21 REAL ESTATE 1999 – 2002

Sales Representative – Real Estate Agent

• State certified Real Estate Agent.

• Wrote and listed real estate offerings to be published in various newspapers, catalogs etc.

• I drew up the contracts for all real estate listings and offers.

• I held open houses for properties to meet with the public directly and to show the properties fine points to ensure faster sale.

• Involved both the buyer and the sell for a successful transaction of the real estate property.

• Achieved sales goals from 1999 to 2000.

EDUCATION

Kent State University 2008-Present

Paralegal/Business Management

Cuyahoga Community College 1996-1999

Business Courses

Real Estate Courses

ADDITIONAL SKILLS AND TRAINING

• Fluent in MS PowerPoint, Word & Excel

• Great interpersonal communication skills

• Communicating Effectively & Dynamic Listening by LW

• Problem Solving Tools 1&2

• Effective Delegation By Jack Wolfe

References available upon request

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