Customer Service Administrative Assistant
Resume:
Tareena L. Guerra
Houston, TX *****
O B J E C T I V E
To be an efficient and effective part in a challenging position at a company that would benefit from my skills.
S U M M A R Y
I am reliable, diversified, detail oriented, prioritized and a quick learner. I possess excellent communication skills. I really enjoy working with people. I have worked in a call center and retail customer service environment for many years. My administrative skills are strong and I have exceeded many departmental goals within my work history. I have future plans to further my education in business management.
E M P L O Y M E N T
Customer Service, Reliant Energy 01/2011-Present
Perform enrollment for new accounts. Take payments with credit/debit cards and check by phone. Set up payment arrangements, extensions, and deferred payment plans on delinquent accounts. Perform transfers, move outs, and various service orders. Perform all said actions without violating any PUCT and ERCOT regulations.
Customer Service, Thermo Fisher Scientific 08/2008-07/2009
Take healthcare and research calls and place orders. Assist customers is purchasing accurate items, such as medical supplies, chemicals, instruments, and scientific supplies. Provide price quotes. Create customer returns for incorrectly shipped and inaccurate orders. Create freight claims for damaged items with various transportation companies. Assist customers with proof of deliveries, credit and re-bills, and locating invoices. Process payments for outstanding invoices.
Title Assistant, AppleOne/Chicago Title Insurance Co. 03/2006-01/2007
Completed various management reports, including monthly allocation, commercial and residential turn around, and production. Completed employee time sheets bi- monthly. Copy shooting, imaging, exceptions, and assisted the open order process. Also provided back up support in mailroom.
Administrative Assistant, Campos Painting and Remodeling-co. closed 08/2003-12/2007
Answered phones, process quotes for new jobs, process contracts, completed payroll weekly, accounts payable, pick up and deliver material to various job sites, copy, file and fax.
Customer Service Collector, FMA Alliance 11/2002-06/2003
Customer service in a call center environment, collecting on early out credit debts for Capital One. Maintain and average of 200+ delinquent accounts daily. ROCI and CT Vision computer programming, trouble shooting. Setting up payment arrangements with option of check by phone, copy, file, fax.
C O M P U T E R S K I L L S
Computer literate in Microsoft Office, Excel, Word, Works, and PowerPoint SAP. Ten key touch and can type 45 wpm.
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