Extensive Customer Service and Sales Experience
Resume:
ILENE CLAYTON
Eden Prairie, MN 55346
Email: *****.*******@*****.***
OBJECTIVE: To obtain career employment with advancement opportunities utilizing my acquired knowledge and skills to their fullest potential.
SUMMARY Highly motivated self-starter with over 23 years automotive dealership related and sales experience. Also recent sales experience with Gold Key Resorts as a vacation ownership sales associate, with above average closing percentage. Most recently serving as Lexus Certified Senior Service Advisor for an Elite of Lexus dealership. Consistent with reaching targeted projections while maintaining an above average effective labor rate.
ACCOMPLISHMENTS: Currently ASE Certified. Certified Senior Service Advisor with Lexus Corporation, with only 2-8 hour classes required with Toyota College for Master Certification. Previously, Gold Certified Assistant Service Manager within large franchise dealership. Named in Virginia Pilot’s Auto Weekly for Outstanding Performance. Honored as Sales Associate of the Month, December 2001, for Gold Key Resorts. Recognized as a Top Gun service sales advisor in February 2003, Double Diamond status with Mitsubishi Corporation.
SKILLS / QUALIFICATIONS Began as body shop helper over 23 years ago and progressed from there to parts departments, retail and wholesale sales, inventory control, factory correspondence and ordering. Later promoted to receptionist/cashier responsible for A/R, customer relations, switchboard operations, invoice entries, daily deposits and account reconciliation. Promoted to Office Manager and continued until relocation. Responsibilities included tax reporting and payments, financial statement preparations, invoicing, lien payments, DMV processing as well as other related office duties. Moved into Service Writing and management. Experienced with Windows 95 and the Internet, Reynolds and Reynolds, Era, Vim Net, Burroughs and ADP computer systems. Familiar with General Motors and Ford Motor accounting systems. I have excellent administrative and supervisory skills, and a strong orientation for customer service with superior customer satisfaction index ratings. I am efficient with priorities and can multi-task to expedite and meet deadlines.
REFERENCES/DOCUMENTATION Available upon request
Salary and benefits are negotiable.
Work History
September 2008-December 2008
North Point Ford Lincoln Mercury Service Advisor
Landers Rd. Lee Moore-Service Director
North Little Rock, AR
April 2008-August 2008 Title Clerk
Title Clerk Assistants of Florida Nellie Thomas-Human Resources Director
S. Andrews Ave.
Ft. Lauderdale, FL
May 2003 – September 2007
Lexus of Richmond Service Advisor
Midlothian Turnpike ASE and Lexus Certified Senior Service Advisor
Richmond, VA Tommy Kerns – Service Manager
September 2001 – May 2003
Hall Mitsubishi Assistant Service Manager
Holland Ave. Dave Casper-Service Manager
Virginia Beach, VA
April 2001 – September 2001
Gold Key Resorts Sales Associate
Atlantic Ave. December 2001 Sales Associate of the Month
Virginia Beach, VA Vickie Griffith – General Sales Manager
March 2000 – April 2001
Hall Chrysler Jeep Assistant Service Manager
Virginia Beach Blvd. Virginia Pilot’s Auto Weekly for Outstanding Performance
Virginia Beach, Dave Casper – Service Manager
June 1997 – March 2000
Coastal Chevrolet-Buick A/R, title clerk, cashier and receptionist,
Croatan Hwy. Service Advisor
Kitty Hawk, NC James Getty – Service Manager
August 1986 – March 1997
Sharpnack Chevrolet Body shop helper, parts clerk, receptionist,
Liberty Ave. As well as Office Manager at Willard, OH location
Vermilion, OH Jackie Herrmann - Comptroller
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