Sr. Instructional Designer

TONYA D. THOMAS-WILLIAMS, M.ED.

** ****** **** **** *******, North Carolina 27527

Willing to travel and relocate

919-***-**** 704-***-**** (mobile) *******************@*****.***

SENIOR INSTRUCTIONAL SYSTEMS DESIGNER PERFORMANCE IMPROVEMENT CONSULTANT

Leading-edge innovation and proven record of results distinguish over 8 years of comprehensive hands-on experience in partnering with clients and management to deliver peak quality instructional and performance improvement solutions to diverse audiences. Adept at tracking meticulous detail in challenging projects despite demands of fast-paced and deadline-driven work environments. Critical thinker, with significant strengths in managing multiple simultaneous projects. Routinely exceed expectations through creative problem-solving and superb time management abilities. Talented in working with cross-functional teams to meet and exceed organizational goals.

CORE COMPETENCIES

Instructional Design Instructor Led Training (ILT) Curriculum Development Sales Training

Learning Management Systems Administration eLearning Development Communication Specialist Technical Writing IT Software Training Human Performance Improvement Outcome Tracking & Evaluation Adult Learning Methodologies Voice-Over Emotional Intelligence Diversity Training Compliance Training Information Mapping Computer & Web-Based Training (CBT & WBT) Webinars/WebEx/Centra Certification Creation Blended Learning Solutions Program Management ADDIE/HPI/HPT Models Kirkpatrick’s Levels of Evaluation Blooms Taxonomy Agriculture Industry Finance & Banking Pharmaceutical/Healthcare Telecommunications Industry Higher Education Retail & Call Center Training Process Improvement Contract Management Strategic Analysis Needs Assessment Client/Vendor Relationship Management Customer Support/Satisfaction

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT, Clayton, North Carolina 2009 to Present

Training Performance Specialist / Senior Instructional Designer

Provide learning strategies and training performance improvement recommendations, working closely with clients in an array of industries, including retail, pharmaceutical, agricultural, telecommunications and healthcare. Perform requirements analysis to develop, implement and support innovative, cutting-edge custom instructional and efficiency enhancement solutions by Instructor-led, blended or eLearning delivery.

Special projects/achievements include:

Rapid eLearning Developer

PHARMACEUTICAL INSTITUTE, Raleigh, North Carolina

Successfully delivered ARTICULATE-based courses for multiple subject areas, fulfilling all client requirements while meeting an extremely aggressive deadline.

Designed creative course models using data mining strategies.

Senior Instructional Designer

ADAYANA, INC., Indianapolis, Indiana

Provider of learning consulting and performance technology services to the automotive, agribusiness, government and healthcare industries.

Implemented a variety of learning strategies, including web-based training, instructor-led curricula and rapid eLearning courses to provide peak quality training solutions for multiple projects.

Streamlined management’s approach to performance improvement by introducing new training development strategies and project management techniques.

Provided curriculum roadmaps to facilitate client’s launch of eLearning platforms.

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Learning & Development Consultant

ACS HEALTHCARE MANAGEMENT SERVICES (A XEROX Company), Raleigh, North Carolina

Designed Instructor-Led training materials, using info-mapping techniques under tight deadlines, for multiple external clients to address dramatic changes in healthcare, with topics including COBRA, FSA and Health & Welfare for Open Enrollment.

eLearning Developer

WALGREENS, Deerfield, Illinois

Utilized Captivate to produce eLearning modules and authored corresponding narration scripts to provide Walgreen’s Internal Sales University with trainings for varied service offerings.

Training & Performance Consultant

DIRECTSAT (Reseller to DIRECTV), Southern Pines, North Carolina

Increased revenues, enhanced job performance, and exceeded all client goals by completely revamping the company’s training department, including developing, facilitating and managing new-hires through competency modeling.

Conducted needs analysis, developed a strategic learning/performance improvement/evaluation program and created sales/customer service ILT & eLearning courses for call center agents using Articulate and Captivate. Facilitated classroom trainings to multiple audiences.

As LMS Administrator, managed all course listings, learning evaluations, surveys and outcomes and established productive, ongoing relationships with clients, vendors and community organizations.

ARGO DATA RESOURCE CORPORATION, Richardson, Texas 2008 to 2009

National leader in technology-based solutions for the financial industry.

Senior Instructional Designer / eLearning Project Manager

As Project Lead and Senior Designer, directed all eLearning development activities, including forecasting & prioritizing, staff/account management, strategic analysis, curriculum design/development, process improvement, customer support, client relationship management, Statement of Work creation, contract drafting & tracking, and regular reporting to management. Developed course curriculums, ILT and eLearning modules using Captivate for banking software. Managed workflow using project management methodologies.

Improved efficiencies, enhanced revenues and increased customer satisfaction through cutting- edge design procedure innovations

VALSPAR CORPORATION, Mooresville, North Carolina 2007 to 2009

Leading global paint/coatings manufacturer, with mo re than 9,500 employees in over 25 countries.

Sales Training Manager / Instructional Designer (Consultant)

Developed all training strategies, recommended performance/process improvements, designed orientation and sales curriculum for territory, regional and division level managers, provided safety training for field representatives to achieve decrease in accidents, created and presented WebEx sales/business intelligence/marketing courses, created eLearning courses on a variety of topics using ARTICULATE and Captivate 4 and formulated/implemented level 1, 2 & 4 evaluations.

Increased revenues by launching training initiatives and services at Lowe’s Home Improvement stores, enhancing visibility of Valspar products.

Restructured the new-hire orientation process, resulting in an array of process improvements, reduced travel expenses and increased retention.

In consultation with SMEs, developed over 30 courses with focus on the features and benefits of specific consumer products, with over 25,700 associates trained.

Using data from business intelligence system, successfully analyzed performance and delivered hands on training for customers on specific products while increasing revenue.

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INDEPENDENT CONSULTANT, Charlotte, North Carolina 2005 to 2007

Instructional Designer

Utilized a wide variety of instructional tools/platforms to generate custom training and performance improvement systems in the form of Instructor-Led, Blended and eLearning development to further organizational goals.

Special projects/achievements include:

Instructional Designer II

WACHOVIA BANK CORPORATION, Charlotte, North Carolina

In consultation with SMEs, designed and launched a full array of instructional course for software using Captivate 4 and Camtasia, training over 300 end-users within 4 months in ILT and virtual classroom sessions, using tools including Centra, Microsoft Office Live and WebEx.

Supported the Mercury ITG system managing demand and project management requirements, including SDLC compliance, IT governance and wealth management.

Spear headed communication initiatives by facilitating town hall sessions to garner audience user acceptance.

Instructional Designer II

AMERICAN EXPRESS, Greensboro, North Carolina

Achieved optimum learning engagement through blended instructional solutions taking full advantage of available platforms and tools.

Career Note (details on request): Earlier positions include Undergraduate/Graduate Enrollment Consultant, University of Phoenix, Communication Specialist/Retail Sales Consultant, AT&T Wireless, Technical Coordinator, Verizon Wireless, External Diploma Program (EDP) Assessor/Adult Educator, Rock Valley College and Volunteer Director, IT Institute, Auburn University.

PROFESSIONAL SOFTWARE EXPERTISE

Microsoft Office (Word, Excel & PowerPoint) ADOBE Auditions, Captivate, Dreamweaver, e-form & Flash ARTICULATE Suite: Presenter, Engage, Quizmaker & Video Encoder Asynchronous Development ARGO Data Software Blackboard Course Creation Camtasia CRM & CSS FrameMaker HTML/XHTML Lectora Snap Mercury ITG (IT Governance) Project Management SABA SalesForce Snagit Siebel Software Six Sigma Terminologies Visio WebCT

EDUCATION / PROFESSIONAL DEVELOPMENT / AFFILIATIONS

Ph.D., Education/Training & Performance Improvement

In progress, 2013 graduation anticipated

Capella University, Minneapolis, Minnesota

Master of Arts, Adult Education & Instructional Design

University of Phoenix, Phoenix, Arizona

Bachelor of Arts, Corporate Communication

Northern Illinois University, DeKalb, Illinois

Project Management Certification

2011 completion pending

Johnston Community College, Smithfield, North Carolina

Member, American Society for Training & Development

Member, International Society for Performance Improvement

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