Manager Customer Service
Resume:
ANNA TORRENS
SUMMARY
I am property and casualty insurance professional with excellent interpersonal skills, and I am a very fast and eager learner. I am seeking to expand my career and skills in the industry by working for a progressive company that will offer me the opportunity to apply my experience and gain further advancement.
I have proven clerical, customer service, and communication skills that are transferable to a variety of settings. My upbeat and positive attitude always produces quality results and satisfied customers. These skills combined with my innate qualities of being dependable, analytical and efficient at all my tasks, are an attribute to the bottom line of any company.
PROFESSIONAL EXPERIENCE
2009-2010 PMSI Settlement Solutions Tampa, FL
MSA Specialist
Trained as a Medicare Set Aside Specialist servicing the needs of parties representing and handling injured claimants for determination of Medicare cost projections. Responsible for analyzing and reviewing claimant’s medical records, with completion of a thorough and comprehensive medical write up to cover future costs needed in order to satisfy governmental requirements for settlement purposes. Duties involved included: analyze and review medical history and costs, perform extensive study and compare with current medical treatment, compute allocations that are of a lowest defendable amount to cover future medical treatment, while still protecting the interest of the client, and which is supported by research documentation.
Received excellent file review scores and numerous commendations for eloquent writing standards.
Received Recognition Award for “Most Catchy Idea” for corporate energy reduction innovative idea.
1999-2008 St. Paul Travelers Insurance, Tampa, FL
Commercial Claims Adjuster
Senior claims adjuster administrating & processing personal and commercial auto, property & general liability claims.
Assigned to service specialty nationwide accounts with premiums exceeding $2Million, handled claims for all 50 states, including Canada and Puerto Rico.
Responsible for new claim review for coverage, ultimate company exposure & set appropriate case reserves. Duties included to: Determine & refer other exposures not identifiable at initial review, complete a thorough investigation including securing statements from all parties involved, and develop and execute a disposition plan to conclude claims timely and fairly with consideration for contribution & recovery opportunities. Negotiate & settle adverse subrogation, including full file preparation and submission for arbitration hearings to defend the company’s liability position; held a solid and strong success case ratio. Review litigation plan with staff or panel council & track and control legal expenses.
Serviced accounts by maintaining on-going relationships with underwriting partners, risk managers of accounts, and brokers to keep customer rapport and help develop working claim strategies.
Consistently maintained an excellent attendance record, received employee of the month award, and regularly recognized for superior file and account handling.
1988-1999 Key Insurance Tampa, FL
Branch Manager
Branch Supervisor over Tampa’s largest specialty agency holding over 35 company contracts.
Quoted & developed an insurance plan to meet the financial needs of customers.
Held an individual sales record of written premiums exceeding $1 Million dollars annually.
Responsible for recruitment and training of new associates, created job descriptions and implemented work flow procedures for improved efficiency.
Reviewed for approval new policy applications through analyzing work turned in by staff.
Maintained business relationships through servicing and attaining contracts, and customer accounts.
LICENSES & PROFESSIONAL DEVELOPMENT
620/520 Florida All Lines Adjuster License, active. Certified to handle claims nationwide, and hold several non-resident licenses, including CA, LA, GA, and KY.
220 General Lines Agent License, active.
Completed various exams offered by the Insurance Institute of America, achieved INS Certification.
Basic computer knowledge of Microsoft Office products, and Proficiency in various Claims and File Management Systems including Client Profiles, Allegro, ClaimWorks, Impact, Choicepoint, Louts Notes.
REFERENCES:
Sharon Taylor
Business Colleague, Insurance Professional
Cathron Harris
Business Colleague, Legal Professional
Lidia Miyares
Business Colleague, Former Co-Worker
Sam Creasman
Business Colleague, Former Co-Worker
Franklin Arroyo
Former Supervisor, Retired Claims Manager
Teresa Martinez
Former Supervisor, Retired CSR & HR Manager
Lynette Morris
Former Supervisor, Claims & Production Manager
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