Customer Service Administrative Assistant

*** *. ******** **** • CHICAGO, IL. *****

PHONE 773-***-**** • E-MAIL *********@*****.***

LORI A. EVANS

OBJECTIVE

To obtain a position with a company where I will be able to effectively utilize my skills and experience with extensive background in E-Oscar, customer service, administration and hospitality industries.

WORK EXPERIENCE

[ 8/06 – 6/11 ] Arrow Financial Services Niles, IL.

Customer Care Rep. III

* Assist clients with daily functions, managed accounts within Innovis, and Transunion.

* Input and updated automated credit dispute verifications using E-Oscar database to reflect changes and payments.

* Access information including registration ID, user ID, passwords, subscriber codes, and information for specific consumer reporting applications.

* Responsible for calling customers and resolving customer complaints.

[ 1/06 – 7/07 ] Specialty Investments Monee, IL.

Administrative Assistant

* Responsible for answering, transferring, and screening all inbound calls.

* Duties included copy jobs, faxing, mail distribution, and filing.

* Prepared and modified documents from the filing system.

* Organized meeting agendas as well as prepared daily schedules.

[ 09/04 – 08/06 ] Rosemoor Hotel Chicago, IL.

House Keeper

* Lifting, standing, and walking all day.

* Responsible for daily hotel operations as well as greeting guests in a professional manner.

* Stocking cart with room supplies, and replenishing guest room supplies.

* Cleaning of guest rooms, suites, servicing guest rooms daily in accordance with hotel procedures.

EDUCATION

[ 8/05 - Present ] Moraine Valley Community College Palos Hill, IL.

SKILLS

Proficient in Microsoft Windows, Excel, Word, Internet, Data Entry and excellent interpersonal skills.

Reference Made Available Upon Request

Contact this candidate