Customer Service Sales

Scott Ross II

** ********** ***** •Pittsburgh, Pennsylvania 15220 •Phone: 412-***-**** •E-Mail: *****.********@*****.***

Objective

Seeking entry-level sales or marketing position in an organization, where there is an opportunity to exhibit strengths and enhance skills while striving to promote growth and development for the organization.

Education

Bachelors of Science in Business Administration: Marketing Concentration GPA: 3.10

California University of Pennsylvania Graduated December/2011

Experience

Server-Red Lobster, Robinson Township, Pa 11/11-Present

• Increase my individual knowledge and understanding of self, the dynamics of group and team interactions, and their impact upon productivity, efficiency and effectiveness

• Proven ability to offer superior customer service with combined responsibilities for catering to guest needs, resulting in customer loyalty, communication skills and profitable sales

Server-Bravo Italian Restaurant, Mt Lebanon, Pa 02/08-10/11

• Apply excellent upselling techniques to increase income per customer visit

• Knowledge of principles and methods for showing, promoting, and selling products or service

• Managing one’s own time and the time of others

Lot Attendant/Detailer-Castriota Chevrolet, Pittsburgh, Pa 09/07-01/08

• Strengthened knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Grounds Crew-Valley Brook Country Club, McMurray, Pennsylvania 05/07-08/07

• Developing specific goals and plans to prioritize, organize, and accomplish your work

• Obtained strong communication skills with team members and managers

• Maximized the ability and willingness to take on responsibilities and challenge

Carpenter/Painter-Beltz Painting Company, Pittsburgh, Pennsylvania 10/06-04/07

• Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

• Prioritizing and categorizing tasks efficiently to accomplish the jobs

• Developed dependability by being reliable, responsible, and dependable, and fulfilling obligations

• Gained time management skills to maintain an efficient rotation between each project

Honors / Activities

• Deans List, High Honors Summer 2011-California University of Pennsylvania

• Deans List, Honors Fall 2010-California University of Pennsylvania

• Received Corporate recognition for Outstanding Guest Relations and Service from Bravo Inc, 2008

• Member of the Economic and Finance Club of California University of PA for two consecutive years

Skills

• ACT

• Microsoft Excel, Power Point, Word

• Apple Keynote, Pages, Numbers

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