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Customer Service Sales

Marietta, GA, 30008
August 15, 2012

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Tia M. Cribbs

**** ******** *****

Marietta, Ga 30008

678-***-**** Cell

770-***-**** home

Objective: To gain employment within a field where I can prove my current skills while also learning new skills. Also, proving myself to be a productive and beneficial asset to the company.


• Exceptional conversational and problem solving skills

• Strong relationship management skills

• High level of proficiency with Internet application such as Internet Explorer, Firefox, Outlook, Outlook Express

• Excellent written communication skills

• Excellent organizational skills

• Ability to work effectively in a multi-task, high-volume environment



Certified AT&T and Verizon Wireless

Customer Service Representative Ryla an Alorica Company Kennesaw, Ga

• Served as the primary point of contact with the customer.

• Built and maintained solid relationship based on responsiveness and trust.

• Made new customers highly successful as quickly as possible

• Kept customers satisfied and productive with our products and services on an ongoing basis.


Customer Sales Associate CMO Bank of America Kennesaw, Ga

• Manage incoming calls from the company’s credit card customers and building a rapport with them to deepen the current relationship with the company

• Responsible for optimizing sales opportunities on each call

• Utilized negotiation and decision-making skills to determine the most appropriate solicitation for each customer

• Minimized fraud, while maintaining customer satisfaction

Education: 01/2009-Current University of Phoenix Axia College

Associate in the Art of Education

08/2003-05/2007 Thornwood High School

Diploma Received

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