Manager Customer Service

Jean Emmanuel Brutus

** ******* ** *** *** • Framingham, MA 01701

HOME PHONE 857-***-**** • CELL PHONE 857-***-****

EMAIL: **********@*****.***

CAREER OBJECTIVE

Seeking an entry level position as a paralegal in a fast paced Law Firm.

EDUCATIONAL BACKGROUND

Salter School, Malden, MA

• ¬Associate Degree: Paralegal

• Graduated: March 2012

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¬Stratford Career Institute, Washington D.C.

• ¬Associate Degree: Criminal Justice

• Graduated in December 2007

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¬Haiti State University Faculty of Rights & Economics Sciences, Port-au-Prince, Haiti

• ¬Master’s Degree in Law

• October 1989 – July 1993

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¬Faculty of Ethnology and Sociology, Port-au-Prince, Haiti

• ¬Master’ Degree in Science and Development

• October 1985 - June 1987

• Bachelor’s Degree of Arts with Concentrations in Anthropology

• October 1982 – June 1985

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APPLIED EXPERIENCE

• Certified Paralegal

• Certified in ServSafe

• Certified in Management Development Program

• Certified in Basic Management

• Certified Assistant Manager

• Proficient user of West Law database.

• Overdrive Cost Diploma

• Fluent in English and Spanish

• Fluent oral and written communicator in French and Haitian Creole

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PROFESSIONAL EXPERIENCE

Dorchester Municipal Trial Court 510 Washington St, Dorchester MA, 02124 September 2011 - Present

Intern

• ¬Assist criminal process involving criminal complaints, arraignment, pre-trial and trial hearings and sentencing.

• Perform records and legal research

• Coordinate research

• Check legal forms for accuracy

• Prepare reports on civil case hearings, restitution/assessment hearings, cross examination, traffic and probation violation and domestic violence hearings.

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Papa Gino's 90 Providence Hwy, East Walpole, MA 02032 October 2006- Present

Manager

• ¬Ensure standards of hygiene and maintain health and safety requirements.

• Deliver high-quality food and drink, and excellent customer service.

• Recruit new staff, train and develop existing staff, and motivate and encourage staff to help achieve targets.

• Attend regular meetings with area managers or head office representatives.

• Coordinate miscellaneous projects as needed, or as directed by the area Director.

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Wendy’s International 806 Main St, Waltham MA 02146 September 2004 – October 2006

Assistant Manager

• ¬Ensured that the restaurant met financial and operational goals.

• Purchased food products within established guidelines.

• Supervisory in accordance with all applicable laws and regulations.

• Demonstrated high ethical standards at all times.

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Mc Donald’s Corporation 1312 Hyde Park Ave, Hyde Park, MA 02136 October 2001 – March 2004

Manager

• ¬Recruited, hired, scheduled, trained, and supervised employees.

• Completed accurate daily, weekly and monthly inventory counts to determine inventory shortages.

• Enforced quality control, service, and cleanliness standards as required by McDonald's Corporation.

• Evaluated performance and implement disciplinary procedures as required.

• Completed McDonald's Corporation training program.

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Louis Joseph Janvier College Port-au-Prince, Haiti October 1987 - July 1989

Spanish Teacher

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Anacaona High School Leogane, Haiti October 1987 - July 1989

Social Science Teacher

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National Radio & Television Port-au-Prince, Haiti November 1980 - September 1994

General Manager/ News Reporter

• ¬Prepared documents for various TV and radio series.

• Investigated cases for news report.

• Published articles in newspapers.

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ASSOCIATIONS/MEMBERSHIPS

• Reporter for Radio Concorde in Boston: http://www.radioconcorde.com

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