Healthcare & Customer Service Assistant

Kaitlyn Schmidt

North Olmsted, OH ***** 440-***-**** ************@******.***

PROFESSIONAL SUMMARY

Adaptable and dependable professional with hands-on experience in healthcare, customer service, food service, and childcare. Skilled in patient interaction, administrative support, communication, and maintaining a welcoming and professional environment. Experienced in assisting healthcare professionals, collecting patient information, handling customer inquiries, managing transactions, and providing quality care and service to diverse populations.

WORK EXPERIENCE

Clinical Assistant December 2025 – Present

Embody Orthopedics and Wellness — Fairview Park, OH

Create a welcoming and professional environment while supporting patients throughout their visits.

Assist healthcare professionals with hands-on procedures and clinical tasks.

Collect and document patient information to support accurate medical records and efficient patient care.

Answer phones and respond to emails, providing timely and professional communication to patients.

Support daily office operations while managing multiple responsibilities in a fast-paced healthcare setting.

Maintain patient confidentiality and demonstrate professionalism when handling sensitive information.

Dietary Aide June 2023 – August 2024

Riverview Pointe Care Center — Olmsted Falls, OH

Prepared and served meals while following residents’ dietary requirements and facility guidelines.

Provided friendly and respectful service to elderly residents, helping create a welcoming dining environment.

Maintained clean and sanitary dining and food-preparation areas.

Worked collaboratively with coworkers to ensure meals were prepared and served efficiently.

Demonstrated attention to detail when accommodating individual dietary needs.

Crew Member July 2021 – May 2023

Auntie Anne’s — North Olmsted, OH

Provided friendly and efficient customer service in a fast-paced food-service environment.

Processed cash and card transactions accurately using a POS system.

Prepared and baked pretzels while following food-safety and sanitation procedures.

Assisted with pretzel rolling, food preparation, dishwashing, cleaning, and general store operations.

Collaborated with team members to maintain efficient service and a positive customer experience.

Assisted with sales and upselling while responding to customer questions and requests.

EDUCATION

St. Joseph Academy — Cleveland, OH High School Diploma August 2020 – May 2024

SKILLS

Patient Intake • Medical Documentation • Patient Communication • Customer Service • Communication • Time Management • Cash Handling • POS Systems • Cashiering • Food Safety • Sanitation Procedures • Meal Preparation • Sales & Upselling • Typing • Basic Math • Childhood Development • Team Collaboration • Multitasking

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