Agile Delivery Leader & Technical Program Manager

AJ Twombly

Delivery Leader Technical Program Manager Agile Delivery Leader

EXECUTIVE PROFILE

Delivery leader with 10+ years leading cross-functional software teams through planning, execution, release coordination, and continuous improvement. Partners with engineering, product, and business leaders to improve delivery predictability, remove execution risk, and scale Agile delivery across enterprise organizations. Experience spans financial services, SaaS, retail technology, managed software/hardware support, and interactive software. SELECTED DELIVERY OUTCOMES

• Reduced software delivery time by 66% through workflow optimization and delivery coaching.

• Increased team throughput by 35% while improving delivery predictability.

• Supported enterprise software platforms serving 30,000+ client relationships.

• Led Agile transformations from Waterfall to Scrum across multiple engineering organizations.

• Built engineering Communities of Practice to standardize delivery execution.

• Reduced billing errors by 98% through improved delivery processes.

• Reduced release cycle time by 30-40% through improved planning and coordination. CORE COMPETENCIES

Software Delivery • Technical Program Management • Release Planning • Cross-Team Coordination • Risk & Dependency Management • Delivery Metrics • Executive Stakeholder Management • Scrum • Kanban • Jira • Confluence • Agile Transformation • SDLC • Continuous Improvement • Facilitation • Mentoring • Coaching PROFESSIONAL EXPERIENCE

Personal Family Leave Jan 2025–Present

Stepped away from full-time employment to manage critical family caregiving responsibilities including medical & legal advocacy, elder & child care, chronic illness care support Fidelity Investments 2020–2024

Senior Scrum Master

Led delivery for enterprise learning platforms supporting large-scale internal stakeholders and client-facing capabilities for two agile teams in support of a six-team product area.

• Directed quarterly planning, sprint execution, dependency management, and release readiness.

• Improved delivery cycle time by 66% and increased throughput by 35%.

• Established Communities of Practice to improve engineering consistency. Eliassen Group (Fidelity) 2020

Senior Scrum Master

Supported Agile delivery transformation initiatives.

• Guided multiple teams through Waterfall-to-Scrum adoption while improving planning and execution. MyWebGrocer / Mi9 Retail 2018–2019

Scrum Master

Supported retail software delivery and release coordination.

• Contributed to reducing release cycle time by 30%. iSystems / Asure Software 2015–2018

Scrum Master

Led Agile delivery improvements across software teams.

• Built a Scrum Community of Practice and delivery processes that reduced billing errors by 98%. EDUCATION & CERTIFICATIONS

B.S. Game Design – Champlain College Certified ScrumMaster Scrum Master@Scale SAFe 6 Scrum Master

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