Seasoned Medical Administrative & Patient Services
Resume:
Gayle Young
Seasoned Medical Field Experience
Contact
Lothian, MD 20711
*************@*****.***
Objective
My goal is to provide excellent customer service in any aspect of the position I am in. I am a team player. Very detail oriented. Highly motivated to put in 110% daily.
Would love to work remotely as I feel more productive and can work any hours.
Education
Catonsville Community College
Baltimore County, Maryland
Certificate in Management Classes
Key Skills
Marketing
Project Management
Budget Planning
Communication
Problem-solving
Awards
Manager of the Year 2001 for exceeding budget by 3 million
Experience
March 2026 to present:
Chiropractic Assistant – Spine and Sport Annapolis
Check patients in, collect copays, schedule appointments.
Check each patient’s account for balances due.
Take patients to the room for stimulation, ultrasound or laser treatment.
Work the outstanding billing amounts and work with the outside billing company to resolve all the issues associated with billing.
Training to be a certified chiropractic assistant through the medical board.
DECEMBER 2018 – SEPTEMBER 2023
Administrator - City General, Inc - Crofton
Run Accounts Receivable report and work on collecting money due.
Work with VP to ensure bills are paid on time.
Data entry includes invoices, etc.
Payroll experience.
Answer multiple phone lines.
OCTOBER 2022-APRIL 2023
Dispatcher – Anne Arundel County Sheriff’s Office
Certified Maryland State National Crime Information Center (NCIC) CN2 training course
Look up warrants and pull warrants from Commissioner
Dispatch calls
Track all deputies
Answer phones
DECEMBER 2017- OCTOBER 2018
Patient Service Representative – Shady Grove Fertility - Annapolis
Check in and check out patients.
Collect copays and balances due.
Answer multiple phone lines.
Schedule Appointments.
Monitor and print all incoming faxes.
Prep charts for daily appointments.
JULY 2016 – JULY 2017
Receptionist – Dunkirk Animal Hospital – Dunkirk
Scheduling appointments and surgeries. Help techs when needed.
September 2015 – June 2016
Calvert Memorial Hospital – Revenue Specialist – Prince Frederick
Daily financial spreadsheet data entry.
Distribute downloaded EOB’s to billing team to post.
February 2016 – May 2016
CEO Administrative Assistant – Bowie-Severna Park, Prince Frederick
Worked closely with CEO and clients scheduling appointments for WC doctors and follow up appointments to our office.
April 2014 – February 2015
Pre-Auth Team Leader – Chesapeake Medical Imaging - Annapolis
Preauthorization for all high-tech imaging studies to ensure payment for procedures.
Developed workflow for tracking incoming patients requiring preauthorization.
Radiologist credentialing.
Obtained new radiology insurance contracts.
Involved with EHR compliance.
PET scan billing daily.
Assisted in billing prep for billing team.
January 2014 – March 2014
Howard Schultz, MD – Office Manager Trainee - Crofton
90-day training position to shadow current office manager who was retiring from practice.
Daily operations of patient flow.
Billing.
Accounts Receivable.
Payroll.
May 2008 – January 2014
Orthopedics and Spine Care – Dr. Roy Bands - Annapolis
All billing for patient office visits and surgeries.
Scheduled patient appointments and surgeries which included new patients, pre and post op visits, and follow-ups.
Answered phones.
Electronic Insurance filing and follow-up of unpaid/rejected claims.
Collections for past due accounts.
Post insurance and patient payments.
Handled all medical record requests.
January 2008 – April 2008
Annapolis Pediatrics – Receptionist - Annapolis
Temporary position.
Patients check in, check out.
Answer Phones.
Schedule appointments.
Pull charts for daily schedule patients.
Filing all patient charts after visits.
Worked with nurses and doctors with patient flow.
May 2007 – October 2007
Capital Woman’s Care – Practice Administrator – Washington, DC
Daily operations of practice working with 8 physicians and 35 employees.
Payroll.
Accounts Receivable and Accounts Payable.
Daily bank deposits.
May 2002 – April 2007
HealthSouth Radiology – Office Manager – Washington, DC
Daily operations of radiology office.
Payroll.
Supervised staff of 12 in front office and radiology modalities.
Financially responsible for meeting and exceeding budget.
June 2001 – April 2002
Orthopedics and Sports Medicine Center – Practice Manager - Annapolis – Bowie – Severna Park
Working Senior Management Position.
Supervision of 75 employes during daily operations for 3 sites.
Payroll.
Performance Appraisals.
Employee work schedules.
Patient Flow.
16 physician practice.
February 1993 – June 2001
American Radiology Services – Regional Manager – Annapolis, Prince Frederick, Lexington Park, Waldorf,
Maintaining a multi-million-dollar budget for 3 hospital radiology facilities and 3 free standing radiology offices.
Project manager for new site build outs.
Monetary bonus of $10k for exceeding budget expectations.
Daily operations which included payroll, hiring, firing, monthly staff meetings, performance evaluations.
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