Hospitality Sales & Event Account Manager

Christal Baroody *

Christal Baroody

Summerfield, FL 34491 ************@*****.*** +1-304-***-**** SALES RESUME

HOSPITALITY, EVENTS & CUSTOMER RELATIONSHIP PROFESSIONAL Customer-focused professional with management and hospitality experience that translates directly to sales, account service, and business development. Experienced in developing sales strategies for catering, private events, and group dining; building guest and member relationships; upselling products and beverages; coordinating events; managing accounts; and anticipating customer needs. Strong communicator with hands-on leadership experience and a proven ability to create positive customer experiences. CORE SKILLS

Customer Relationship Management Catering & Private Event Sales Group Dining Upselling & Suggestive Selling Account & Member Service Event Coordination Customer Needs Assessment Revenue-Focused Service Vendor & Ordering Coordination Negotiation & Problem Resolution Presentation & Communication Hospitality Operations PROFESSIONAL EXPERIENCE

General Manager Vickery's Bar and Grill — Mount Pleasant, SC June 2022 – May 2025

Developed and implemented sales strategies to grow catering, private events, and group dining revenue.

Built strong relationships with guests and responded promptly to feedback to create welcoming, personalized experiences.

Trained servers and bartenders on menu knowledge and upselling techniques to support stronger sales performance.

Led daily operations while maintaining a customer-focused approach in a fast-paced dining environment.

Implemented procedures and training strategies that improved service efficiency, communication, and consistency.

Oversaw cash handling and POS operations and maintained compliance with health and safety standards. Server / Bartender Vickerys — Mount Pleasant, SC March 2020 – June 2022

Served 200+ guests daily in a high-volume, tourist-focused restaurant while building strong customer relationships.

Consistently upsold specialty items to increase average check totals.

Managed 8–10 tables simultaneously while identifying guest needs and maintaining accuracy and service quality.

Resolved guest concerns quickly and maintained a 100% positive guest feedback rating.

Collaborated across departments to deliver a seamless customer experience. Front of the House Supervisor / Food & Beverage Manager / Events Assistant Legend Oaks Golf Course — Summerville, SC October 2015 – March 2020

Worked directly with the golf pro, events staff, and kitchen manager to coordinate events, timing, ordering, and customer needs.

Managed member accounts and helped plan and execute tournaments and other events.

Planned menus, food and beverage service, timelines, themed menus, and event setup and breakdown.

Handled truck orders and monthly inventory while coordinating restaurant, bar, and tournament needs.

Interviewed, hired, coached, and trained staff while maintaining strong communication across teams. Server / Floor Supervisor Olive Garden — Hagerstown, MD October 2012 – April 2015

Delivered full-service dining focused on guest satisfaction and exceeding expectations.

Conducted table visits, supported server teammates, and assisted with guest concerns and service recovery. Loss Mitigation Specialist CitiMortgage Inc. — Frederick, MD June 2009 – November 2009

Worked directly with customers to resolve financial difficulties and negotiate loan modifications.

Qualified clients for repayment plans, gathered financial information, and anticipated customer needs. ADDITIONAL EXPERIENCE & SKILLS

Customer Service • Restaurant Management • Hospitality Management • Leadership • Restaurant Experience • Event Coordination CERTIFICATIONS & LICENSES

Food Handler Certification — March 2025 to March 2028

ServSafe Manager — October 2024 to October 2027

Driver's License

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