Customer Service & Delivery Experience

April L. Alston

**** ******* **

Greensboro, NC 27407

Email:*****************@*****.***

Profile: Many years of Customer Service Experience building relationships and deciphering what’s best for each customer based on every consumer experience. My goal is to utilize every skillset I currently have, while developing new skills to build and enhance my ongoing business profession. My desire is to be an asset where needed and seek promotion where given within the company.

Skills Profile

Quickly able to provide conflict resolution and problem solving for any upset customer to maintain and continue to build relationships within the company when needed.

Attentive Listening Skills while productive in solving issues and maintain great business practices. Able to adapt to new environments if needed and great at being an visionary if need be depending on company needs. Computer Savvy with the ability to utilize the software if needed for graphic design projects and presentations.

Employment History

Door Dash Driver, Various Locations

Delivery Driver, 09/2022-04/2024

· Contract driver of food delivery ensuring tact and diplomacy with a variety of customers

· Ensured accurate and timely delivery for each location

· Awards provided for exceeding company goals

First Point Resources, Greensboro NC

Customer Service Representative, 09/2019-12/2024

· Took inbound calls, made outbound call and updated customer accounts where needed utilizing specialized company software.

· Worked various projects while updating and maintaining consumer records as needed as it pertains to utility bills and delinquent records.

· Data Entry with ten key calculator documenting records quickly and accurately to meet and maintain daily quotas and goals.

· Sales/Marketing strategy skills utilized in suggestive selling of various products to add to consumer needs

Gardner Dixie Sales, Brown Summit NC

Seasonal Customer Service Representative, 04/2018-10/2018

· Took inbound calls and offered suggestive selling of lawn and garden equipment parts to customers

· Data entry with creation of tickets in specified software

· Conflict resolution and problem solving with timely resolution to meet customer needs

Roses, Greensboro NC

Customer Service Associate, 01/2017-03/2018

· Utilized effective customer service by greeting customers face to face

· Answered 5 Line telephone and direct calls to the appropriate department

· Sorting, stocking, and taking inventory of merchandise while doing cash register procedures such as layaways and refunds

Conduit Global, McLeansville, NC

Customer Service Representative, 03/2017-01/2018

· Took inbound calls from Verizon Customers

· Reviewed and made adjustments to customer accounts and billing as needed utilizing data entry

· Provided problem solving and conflict resolution where needed to ensure customer satisfaction when needed

RHA, High Point NC

Direct Care Staff, 04/2015-07/2016

· Helped client's complete daily tasks and meet goals while cooking and cleaning in the home

· Administered medicine at specified times and documented records

· Company Daily tasks notes documented daily based on goals being met

Achievements

*Americorps, Excellence Award, Spirit of Success Program 2010-2011

*Top Dasher, Door Dash Delivery 2019-2023

*Dean’s List, Guilford Technical Community College 2011-2012

*Guilford Technical Community College, Early Childhood Education Certificate 2012

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