Customer Service Representative and Technician

JENNIFER GRANT

*** **** **** ** *** *B, Statesboro Georgia 30458 H: 803-***-**** ***************@*****.***

SUMMARY

JENNIFER GRANT 510 East Main Street Apt 1B, Statesboro Georgia 30458 H: 803-***-**** ***************@*****.*** Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS EXPERIENCE

Report generation Team leadership

Inventory control Promotional support

In-store support Transportation solution development

Retail sales customer service Type 45 WPM

Active Listening Conflict Resolution

EXPERIENCE

China Jushi USA

12/18/2019 – 8/24/202

Technician TQD- Warehouse Forklift- Operator

Quality Control

Regulate the quality of the fiber.

Process fiber for shipping.

Forklift Operator.

10/2016 to Current

Customer Service Representative- Columbia, SC

Escalated customer concerns, store issues and inventory requirements to supervisors.

Informed customers about billing procedures, processed payments and provided payment option. setup assistance.

Trained new employees each quarter in procedures and policies in order to maximize team performance.

Reviewed customer data to assess current issues and determine potential solutions

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

04/2014 to 08/2016

Chef

Delicacy Catering Statesboro, GA

Ensure that all dishes are cooked well and presented in an aesthetically pleasing way.

Oversee food preparation, checking that all kitchen staff are performing their duties.

Monitor equipment quality and order new equipment as needed.

Help the restaurant determine how much food supplies need to be ordered.

Train new kitchen staff.

04/2006 to 09/2007

Correctional Officer II

Effingham County Prison Springfield, GA

Processed all required forms for new facility admissions and submitted copies to maintain official records.

Directed activities of inmate crews working on maintenance, operations, and farming and construction projects.

Supervised meal distributions and observed inmates during meals.

Notified medical staff of inmates requiring medical attention and submitted proper incident reports.

Ensured all disciplinary and medical lockups were monitored every minute.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Transported inmates to and from work sites with optimal security procedures.

09/2004 to 11/2005

Correctional Officer

Georgia State Prison Reidsville, GA

Promoted safety, order and functionality of the facility.

Assigned inmates to open and appropriate housing units.

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

Monitored daily activities to identify and manage suspicious behavior improper conduct and signs of conflict.

Maintained appropriate control, security and well-being of youth at all times.

Supervised inmates during day-to-day activities.

Promoted rehabilitation of offenders and maintained safety of staff and residents.

06/1999 to 09/2002

Food Service Technician

Bulloch Board of Education Statesboro, GA

Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.

Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.

Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.

Engaged students in lectures by encouraging sharing of opinions and group interactions.

Wrote and updated technical manuals on mechanical testing procedures for use in engineer training.

Maintained secure, disciplined classroom to give each student positive learning environment.

Cross-trained new employees by explaining rules, procedures and job responsibilities.

08/1995 to 04/1999

Operator/ Assembler

Briggs and Stratton Statesboro, GA

Identified machinery issues and repaired parts to keep equipment up and running.

Calibrated each machine at beginning and end of each shift.

Maintained accurate and timely completion of log books and inspection reports.

Created and maintained detailed daily activity logs.

Evaluated materials for quality and sorted parts and final products.

Compiled operational data into reports to help management spot trends and resolve problems.

Maintained open communication with systems operators to keep line voltages, transmission loads and frequencies in check.

03/1995 to 04/1997

Assistant Manager

Hancock's Fabric Savannah, GA

Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.

Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Planned and prepared workflow schedules, delegating tasks for member team

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Supported sales management to optimize business development.

EDUCATION AND TRAINING

GED: Computer Information

Ogeechee Technical College Statesboro, GA

Associate of Science: Human Services

Georgia Southern University Statesboro, GA

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