Customer Service & CRM Bookings Clerk
Resume:
MORENA KHOABANE
CRM / BOOKINGS CLERK CUSTOMER SERVICE OFFICE ADMINISTRATION
Cape Town, South Africa 072-***-**** / 079******* ************@*****.*** PROFESSIONAL PROFILE
Dedicated and results-driven customer service and administration professional with over four years of combined experience in customer support, client communication, office coordination, scheduling, data entry and CRM record maintenance. Experienced in handling customer enquiries, resolving complaints, providing technical and product/service support, and maintaining accurate client information. Highly organised, computer literate and comfortable working under pressure in fast-paced environments. Brings a professional, friendly and efficient approach well suited to a CRM / Bookings Clerk role. CORE COMPETENCIES
• Customer Service &
Client Relations
• Time Management &
Organisation
• Handling Enquiries & Follow-ups
• Complaint Resolution
& Problem Solving
• Data Entry &
Document Management
• Microsoft Excel & Microsoft Office
Suite
• Office Administration
• Communication &
Interpersonal Skills
• Working Under Pressure
PROFESSIONAL EXPERIENCE
Executive Operations Consultant EXL Services Business Process Outsourcing, Cape Town January 2024 – Present
• Provide professional customer support through inbound and outbound calls, maintaining high service standards and customer satisfaction.
• Handle customer enquiries, identify needs and provide clear information on products and services.
• Resolve customer complaints efficiently and professionally while protecting the company’s customer-service standards.
• Collect and analyse customer feedback to support improvements in service delivery and customer experience.
• Manage multiple customer interactions and priorities in a fast-paced environment while meeting service expectations.
Office Administrator Mainz Projects Electrical, Cape Town June 2022 – September 2023
• Managed daily office administration, including scheduling, correspondence and communication with clients and suppliers.
• Coordinated day-to-day activities and logistics to support efficient workflow and timely service delivery.
• Responded to client and supplier enquiries professionally and ensured relevant information was communicated accurately.
• Used Microsoft Excel to capture, track and report on administrative and operational information.
• Implemented document-management improvements that reduced errors and improved office efficiency.
• Performed data entry, filing and document organisation while maintaining accurate records.
• Supported general office operations and handled competing priorities in a busy working environment.
• Worked as part of a team to complete tasks safely, efficiently and according to project requirements.
• Maintained a reliable and organised approach in a practical, deadline-driven environment. EDUCATION
Diploma in Information & Communications Technology: Applications Development (PHP Elective)
Cape Peninsula University of Technology, Cape Town February 2020 – December 2021 Studies on hold due to financial block in 2022
National Senior Certificate (Matric)
Welkom Gimnasium Secondary School, Welkom, Free State January 2010 – December 2014 REFERENCES
REFERENCE POSITION / COMPANY CONTACT
Danielle van Wyk Team Leader – EXL Services
Business Process Outsourcing
Brendan Ndaba Manager – Mainz Projects
Electrical
071 124 974
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