Head of Operations & Sales Professional

ISAAC AGU

EMAIL ADDRESS: **********@*****.***

NATIONALITY: Nigerian

ADDRESS: No 1050, Bishop Aboyadecole, Victoria Island Lagos.

DATE OF BIRTH: April 20th, 1990

LANGUAGES: English, French

PHONE NUMBER: 081********

CAREER SUMMARY

Isaac is an ‘out in front’ leader with a proven history of adding value to any business that he manages. He will always ensure that costs are controlled; revenue opportunities are never missed and staff pulls together in the same direction. Nothing escapes his attention in his unrelenting drive for perfection. He has extensive experience of business operational matters and he is passionate about supporting businesses to excel. As a high achiever who has successful record of exceeding targets, he can be relied upon to hit all goals set for him. He is an outstanding and hardworking individual eager to deliver excellence at every opportunity.

AREA/SKILLS OF EXPERTISE

●Customer Support Analysis ●Risk Management ●Financial Management ●Marketing Data Analysis ●Administration ●Vendor Management ●Inventory ●Product /Service Delivery ●Product/Service Development ●Sales ●Talent Sourcing ●Decision making ●Process Improvement ● Contract Negotiation

EXPERIENCE

APTECH – NIGERIA

HEAD OF OPERATIONS MAY 2021

●Responded to escalated customer support issues

●Assessed support statistics and preparing detailed weekly and monthly reports on the finding and surveys

●Monitored Operational processes and implement process improvements

●Conducted business meetings with sales team and implement sales and business models to improve center monthly sales

●Developed and implemented strategies for the implementation of Aptech global standards for centers performance and learning curriculum

●Oversaw daily resource allocation and management activities

●Managed all correspondence with Aptech Headquarters – India to ensure efficient business operations at the center

●I managed all software assets, Dynamic 365 Operations, Dynamic 365 Business central (ERP), Dynamic 365 Customers Engagement including Aptrack –Aptech Business Tracker an LMS used for tracking and managing business and academic activities as well as employee management

●Oversaw special project including fairs, new product launching, new loyalty program etc.

MY COFFEE LAGOS

CHIEF OPERATING OFFICER JAN 2020 – March 2021

● Responsible for staff management and the day-to-day running of the business

● designed and implements business and growth strategies which align with the overall mission, vision and values of my coffee group

● Responsible for the performance of 19 retail outlets across Lagos and Abuja

● set comprehensive goals & strategies for each outlet in order to improve sales, and maintain the Restaurant revenue

● maintained overall quality and service standard

● budgeting, scheduling and coordinating of private restaurant parties and events

NEWCASTLE HOTEL

OPERATIONS MANAGER FEB 2017

● oversaw the security function to ensure a safe and secure environment for guests, employees, and hotel assets

● ordered and maintained inventories of all food and liquor

● maintained open line communication by supervising staff, delegating responsibilities, liaising with other related department

● Recruit, train and evaluate staff performance to improve productivity

● Responsible for the daily operations of Front Office, Housekeeping, Kitchen, Bar, Facility, Sales of a 54 room hotel

HARD ROCK CAFE

RESTAURANT MANAGER JAN 2015

● formulated menu and trainings for waiters, waitresses, Chefs, kitchen staff on starter culinary techniques, customer service, menu recipes, and HAACP codes

● managed daily operations for 80-seat lunch and dinner service restaurant (Hard Rock Cafe)

● purchased stock, supplies and negotiated best prices with vendors and suppliers

● managed a diverse group of employees

● monitored dining room to ensure optimal customer experience

● oversaw the marketing plans of the restaurant

NIKE ART GALLERY

BUSINESS MANAGER MAY 2013

● managed all business operations (Logistics, Business Accounts, Sales, Marketing, and Orders

● assists with exhibit development, design and installation

● Managed day to day operations of the museum gallery and store.

● managed all Museum operations related activities (lightning and security systems, inventory, daily deposits, jewelry, tours, museum policies and procedures)

● managed all social media accounts, marketing, promotions and web presence

● managed operational aspects of events, programs, tours and exhibition

DUFIL PRIMA FOODS

RETAIL MANAGER MARCH 2012

● managed sales force in field operations in terms of sell-out, distribution, product merchandising and sales call effectiveness.

● Created sales plans and quotas in alignment with business objectives

● followed up the sales figure against the set sales target on daily and monthly bases; provide recommendation for necessary actions

● Evaluated store and individual performance

● Forecasted quarterly and annual profits

● Conducted regional sales promotion activities within the assigned budget

● Oversaw logistics and distribution

● Ensured prompt payment from customers

DUFIL PRIMA FOODS

MANAGEMENT TRAINEE JAN 2011

● Understand each department’s (Marketing and Sales)

● provided administrative support

● created and give presentations on sales

● Drive daily operations and service of all areas of business

● provided support to the senior management

EDUCATION

University of Abuja- 2006-2010 B.Sc. Business Administration

University of Lagos- 2012 -2014 MBA Business Administration

CERTIFICATION

Institute of Chartered Accountant of Nigeria (I.C.A.N)

Nigeria Institute of Management (N.I.M)

HOBBIES

Researching, Art, Table Tennis, Football

REFEREES

Major Ibrahim AJah Barr Maxwell Adebayo Engr Chukwuka George

Nigerian Army AAA Chambers Julius Berger Nigeria Plc, Lagos

+234********** +234********** +234**********

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