Behavioral Health Technician & Clerical Support

Marqueta Wilson

Philadelphia, PA ***** +1-267-***-**** *******@*****.***

Professional summary

Reliable and friendly, a fast learner who loves mastering new concepts and skills.My goal is to find a career/company that i enjoy working for, a job where i can help others, and once i have met the employers expectations be able to move ahead to better support myself and my family.

Certified CPR

Certified Automated external defibrillator (AED)

Certified EKG training

Authorized to work in the US for any employer

Work experience

HUC/ Clerk

Jefferson Healthcare Philadelphia, PA

January 2023 to Present

Admission/discharges for a 30 patient lockdown unit, ordering supplies, maintenance orders, and escalations stocking unit or organizing legal documents answering the phones Mental Health Technician

Thomas Jefferson University and Hospitals Philadelphia, PA January 2021 to Present

My role as a behavioral health tech consists of monitoring PTs while starting meds and 1:1 care Assisting with ADLs, getting EKGs glucose and vitals done daily, making rounds progress notes amongst numerous other task Mental Health Technician

Devereux Advanced Behavioral Health Malvern, PA

August 2021 to January 2022

Responsible for the Supervision and safety of minors in crisis 1:1suicide watch 15 min check up… documenting behaviors and activities logging paper work, bed scan and flow charts etc, redirecting deescalating bad and encouraging proper behaviors

CSR - Customer Service Representative

Maximus Call Center Philadelphia, PA

May 2020 to June 2021

Filing unemployment claims, looking into issues with Unemployment payments, dealing with claimant complaints with empathy and understanding, deterring fraudulent claims, escalating and transferring calls noting accounts, knowledge of state system and Amazon work space.

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Assisted customers via live chat

• Responsible for troubleshooting applications

IDD

Holcomb Behavioral Health Exton, PA

December 2016 to March 2020

I am responsible for helping persons with mental disabilities reach their daily ISP goals, such as managing the finance, keeping up their hygiene and monitoring their medications. My job description also includes cooking for the residents of the facility, helping them with daily housework and recording health or behavioral issues and daily ISP goals, I also conduct fire drills and is responsible for keep up on my quarterly trainings. Problem solving and clients and escalating behavioral when needed

HHA

Open hearts home care Reading, PA

November 2015 to June 2016

Responsibilities

Bathing, and all things hygiene feeding, and dressing disabled clients I also run errands and monitor blood pressure clean their homes while providing companionship

Accomplishments

Allow the parents of clients to rest assure and relax when I’m available HHA

Liberty Resources Philadelphia, PA

April 2011 to May 2013

I was responsible for helping my disabled clients with their daily activities such as washing, dressing, eating, cleaning and traveling to appointments and events if they needed me to light house keeping cooked ran errands, helped maintain medications reminders

Ride Attendant

Dorney Park & Wildwater Kingdom Allentown, PA

January 2005 to November 2005

Responsibilities

I was responsible for operating the children's rides and keeping my station neat and clean, lifting children on and off the rides and making sure they were secured in their seats Cashier

Checkers and Rally's Philadelphia, PA

January 2003 to August 2004

Responsibilities

My job was to take customers orders and handle money while keeping my station and the inside and outside to the store area clean

Education

GED

Philadelphia, PA

January 2012 to December 2023

Psychology (Associate)

Community College of Philadelphia

January 2019 to December 2022

Skills

Time management, keeping things organized and multi-tasking. Proficient in Windows 2013 Mental Health Counseling Behavioral Health Crisis Intervention AWS Languages

English

Links

skills.My

Certifications and licenses

Driver's License

AED Certification

BCBA

CPR Certification

EKG Certification

BC/BE

RBT Certification

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