Healthcare Project Management & Operations Leader
Resume:
ALISHA SPENCER
Project Management Professional Cover Page
Email: ***************@*****.***
Phone: 936-***-****
Location: Houston, TX
LinkedIn: https://www.linkedin.com/in/alisha-spencer- 7a7ab7260
Professional Career Objective
Results-driven and highly organized professional seeking Project Management opportunities where leadership, stakeholder communication, project coordination,
scheduling, resource management, risk mitigation, and process improvement skills can contribute to successful project delivery. Committed to managing timelines, supporting cross-functional teams, improving operational efficiency, and delivering measurable business results. Core Project Management Competencies
• Project Planning and Execution
• Schedule and Timeline Management
• Budget Tracking and Cost Control
• Risk Assessment and Mitigation
• Stakeholder Communication
• Cross-Functional Team Leadership
• Resource Allocation
• Process Improvement
• Performance Reporting and Metrics
• Change Management
• Vendor and Client Coordination
• Problem Solving and Decision-Making
• Documentation and Compliance
• Strategic Planning
Professional Value Proposition
Recognized for organization, attention to detail,
adaptability, and professionalism. Skilled at coordinating multiple priorities, tracking deliverables, facilitating collaboration, and supporting projects from initiation through completion. Dedicated to building strong
relationships, maintaining accountability, and ensuring successful outcomes in fast-paced environments.
ALISHA SPENCER
PO BOX 814, Conroe, TX 77304 936-***-**** ***************@*****.*** PROFESSIONAL SUMMARY
Results-driven healthcare and operations leader with 5+ years of supervisory, management, administrative, and project coordination experience. Proven success leading teams, improving workflows, ensuring compliance, managing budgets, coordinating schedules, training staff, and delivering exceptional customer and patient experiences. CORE LEADERSHIP SKILLS
Leadership • Staff Supervision • Budget Management • Compliance • HIPAA • Project Management
• IT Professional Skills • Organizational Management • Communication • Training & Mentoring • Scheduling • Operations Coordination • Customer Service • Records Management • Inventory Control • Process Improvement • Medical Billing & Coding • Insurance Verification PROFESSIONAL EXPERIENCE
CAN Behavioral Health – Administrative Assistant Mar 2026-Current Provide administrative support to clinical leadership; Manage schedules, records and reporting; Maintain HIPAA compliance; Coordinate communications and onboarding; Improve workflow efficiency and documentation accuracy. Outcome: Supported daily operations and effective team coordination.
Lo Down Sports Lounge – Executive Director (Part-Time) Feb 2026-Current Direct business operations, supervise staff, manage schedules, budgeting, inventory and vendor relations; Develop policies and compliance procedures; Lead customer service initiatives and events. Outcome: Strengthened operational consistency, employee accountability and business performance.
Baylor St Luke's Medical Group – Practice Manager / Supervisor Feb 2022-Mar 2026 Led multispecialty clinic operations supporting Neurosurgery and Orthopedics; Coordinated 8 surgeon schedules and surgical procedures; Supervised staff training, onboarding and workflow management; Managed inventory, authorizations, billing support, insurance verification and medical records; Ensured HIPAA compliance and policy adherence. Achievements: Served as lead mentor and trainer, improved coordination across departments and maintained efficient clinical operations. McKesson – Material/Warehouse Picker May 2025-Dec 2025 Medication picking, inventory control, shipment verification, packing, labeling, stock management and quality checks.
Akron Children's Hospital – Patient Access Representative Jun 2021-Jan 2022 Patient registration, insurance verification, HIPAA compliance, customer service, demographic and financial documentation, inbound/outbound communications. Ohio Billing – Manager of Accounts Receivable Jun 2018-May 2021 Managed accounts receivable, credentialing, medical coding and billing; Processed payments and financial reporting; Maintained records for more than 100 departments/agencies; Managed accounts exceeding $800K. Achievement: Strengthened collections, financial tracking, accuracy and compliance.
Dan D's Development – Project Manager Aug 2018-Aug 2021 Managed payroll, QuickBooks, project schedules, budgets, inventory, staffing, vendor coordination and construction operations. Achievement: Delivered projects while maintaining budget and workforce productivity.
Earlier Experience
Sterilite Processing Center, American Medical Personnel (CNA), Roselane Nursing Center (CNA), Walmart Customer Service Representative, Liberty Tax Preparer. CERTIFICATIONS & EDUCATION
Timken Senior High School Diploma (2016)
Ohio State Tested Nursing Assistant (2016)
Google Project Management Professional Certificate (2023) Google IT Professional Certificate (2023)
Data Analyst Certification (2023)
CPR/First Aid/AED
HIPAA & OSHA Certified
Trauma & Triage Certified
Effective Communication Certification
Success Partner / Mentor Training
Alisha Spencer
Professional References
Dr. Hormozd Bozorgchami
Previous Provider
Phone: 530-***-****
Email: *******.***********@************.***
Kimberly Bailey
Previous Practice Manager
Phone: 936-***-****
Email: ******************@*****.***
Stacey Carrell
Chief Executive Officer, Sports Lounge (Current CEO; Alisha Spencer serves as Executive Director) Phone: 312-***-****
Email: **************@*****.***
Gabrielle Ferguson
Chief Executive Officer, Ohio Billing
Phone: 330-***-****
Email: *.********@***********.***
Peggy Perrucci
Professional Reference
Phone: 281-***-****
Email: *****.*******@************.***
Additional Professional References
Dr. Gendi, D.O.
Phone: 713-***-****
Dr. Joey Grochmal
Phone: 414-***-****
Dr. Clay Fisher, M.D.
Phone: 832-***-****
Email: ********@*************.***
Dr. Gareth Adams, M.D.
Phone: 281-***-****
6 Courses
Foundations of Project
Management
Project Initiation: Starting a
Successful Project
Project Planning: Putting It
All Together
Project Execution: Running
the Project
Agile Project Management
Capstone: Applying Project
Management in the Real
World
Nov 30, 2023
Alisha Spencer
has successfully completed the online, non-credit Professional Certificate
Google Project
Management
Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects. The online specialization named in this certificate may draw on material from courses taught on-campus, but the included courses are not equivalent to on-campus courses. Participation in this online specialization does not constitute enrollment at this university. This certificate does not confer a University grade, course credit or degree, and it does not verify the identity of the learner.
Verify this certificate at:
https://coursera.org/verify/profession
al-cert/6K8ZW2GKLB7C
Mar 29, 2023
Alisha Spencer
Technical Support Fundamentals
an online non-credit course authorized by Google and offered through Coursera has successfully completed
Verify at:
Coursera has https:confirmed //coursera.the identity org/verify/of this individual 974TGJXXHCNS and their participation in the course.
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