Remote Customer Service Representative

OGUNLADE DEBORAH OLUWAPONMILE

***************@*****.*** +234**********

LinkedIn: https://www.linkedin.con/in/deborah-ogunlade-93b826273

Lagos, Nigeria (available to relocate upon reuest)

PROFESSIONAL SUMMARY

Result-oriented and highly organized Administrative and Customer Service Professional with a Higher National Diploma in Office Technology and Management and two years of experience spanning government, academic, and client-facing sectors. A versatile strategist who bridges the gap between efficient office operations demonstrated by improving a state ministry's digital filing retrieval times by 30% and exceptional relationship management. Expert in Microsoft Office Suite, executive calendar management, and data entry, with advanced training in resolving complex client inquiries using active listening and empathy. Recognized with an SDG Certificate of Recognition for outstanding administrative coordination, I am eager to leverage my multitasking capabilities and sharp problem-solving skills to drive both operational efficiency and top-tier client satisfaction.

Skills

Active Listening

Communication skill

Customer service

Empathy

Research

Leadership skills

Decision-making

Critical thinking

Problem-Solving

Self-motivation

Executive Calendar & Schedule Management

Travel & logistics coordination

Document Preparation & Correspondence

Data Entry & Database Management

Confidentiality & Discretion

Meeting & Event Planning

Excellent Oral & Written Communication

Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)

Internet Research & Email Management

Work Experience

Forage Academy September 29, 2026

Customer Service Virtual Job Simulation

Engaged in realistic client service scenarios within a simulated financial institution.

Applied active listening and empathy to uncover customer needs and resolve account access issues.

Navigated internal knowledge bases to locate accurate information and deliver timely, informed responses.

Strengthened communication, digital navigation, and decision-making skills in a client-facing context.

Ministry of Science and Technology, Gombe State 2018 - 2019

Office Secretary

NYSC Primary Assignment:

Managed the daily calendar and schedules for senior ministry officials, ensuring efficient time management and preparation for meetings.

Coordinated administrative workflows, including filing, photocopying, and managing incoming/outgoing correspondence to ensure smooth office operations.

Developed and maintained an organized digital filing system, improving document retrieval time by 30%.

Served as the primary point of contact for internal and external stakeholders, demonstrating professionalism and effective communication skills.

Received the Certificate of Recognition from the Sustainable Development Goals (SDG) Project Support Unit for exceptional contributions to project administrative coordination.

Ladoke Akintola University of Technology, Ogbomoso 2013 – 2014

Data Entry Officer

Industrial Training:

Provided data entry and processing support for administrative departments, ensuring 100% accuracy in records.

Assisted in the preparation of reports, presentations (PowerPoint), and spreadsheets (Excel) for faculty use.

Maintained office equipment and provided technical support to staff regarding basic software issues.

Education

The Polytechnic, Ibadan, Oyo State 2015 - 2017

Higher National Diploma, Office Technology and Management

The Polytechnic, Ibadan, Oyo State 2010 - 2013

National Diploma, Office Technology and Management

Internship

Administrative Intern (SIWES) 2011 – 2012

Professional Development and Certificate

Customer Service job simulation completion certificate September 29, 2026

Technical Toolset

Software: Windows 10/11, Microsoft Office Suite (Word, Excel, PowerPoint, Publisher), Database Management, Email Clients.

Equipment: Photocopiers, Printers, and other standard office equipment.

Additional Information

Languages: English (Fluent), Yoruba (Native)

Vocational Skills: Fashion Design, Catering, and Decoration.

Interests: Reading, Traveling, and Networking.

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