Hospitality and Customer Service Lead

Rosie Landia Faison

*** ****** *****, ****** ******, GA 31098

Phone: 912-***-**** Email: ********@*******.***

Objective

Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Enthusiastic individual and well-versed in hospitality industry. Possesses great interpersonal and communication skills and a passion for delivering superior customer service.

Experience

Waitress/Lead Manager

Seashells Seafood Restaurant, Warner Robins, GA

08-2017 – present

Providing excellent wait service to ensure satisfaction.

Taking customer orders and delivering food and beverages.

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

As a lead manager handling team conflicts.

Ensuring and measuring guest satisfaction.

Streamlining operations.

Leading front-of-house and back-of-house teams.

Bartender

Aqua Lounge, Warner Robins, GA

04-2021 – 09-2022

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

Interact with customers, take orders and serve drinks.

Mix ingredients to prepare cocktails. Plan and present bar menu.

Intern

Doctor’s Office, Dr. Matt Wright, McRae, GA

08-2001 – 04-2002

Analyzed problems and worked with teams to develop solutions.

Sorted and organized files, spreadsheets, and reports

Participated in workshops and presentations related to projects to gain knowledge.

Interacted with customers by phone, email, or in-person to provide and gain information.

Gathered, organized and input information into digital database.

Education

Associate of Applied Science

Westwood College, Denver Colorado

03-08-2016

Relevant Coursework: Medical Billing and Coding and Data Entry.

Skills

Customer Service

Outstanding Communication Skills

Empathy

Adaptability

Responsibility

Patience

Effective Listening

Microsoft Office (Excel, Word, PowerPoint) Software

Attention to Detail

Team player

Insurance Billing and Coding

Managing Multiple Tasks

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