HR Manager
Resume:
Diana Williams
Brooklyn, NY ***** 917-***-**** *********@*****.***
Results-oriented HR professional with expertise in human resources operations, including onboarding, payroll processing, and benefits administration. Skilled in maintaining accurate records and enhancing communication to improve staffing efficiency. Experienced in HRIS, compliance, and employee relations, with a strong capacity to manage multiple tasks in fast-paced environments while delivering a professional candidate experience.
• Onboarding & Offboarding • Employee Relations
• Payroll Processing • Benefits administration
• Compensation Administration • HRIS & Employee Records Management
• HR policy development • Employment law compliance
• Leave/PTO Administration • HR Analytics
• Accounts Receivables • Microsoft Office
• HR Operations & Administration
Human Resources & Collections Manager, 05/2024 - Current Tagwall LLC & Studio Office Solutions – Manhattan, NY
• Implemented employee onboarding programs, improving retention rates and employee satisfaction levels. Tracks completion of onboarding requirements and follow up with employees and managers regarding missing documents or required training.
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Prepare offer and onboarding documentation and coordinate pre-employment requirements to support a smooth transition from candidate to employee.
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Oversee the administration of PTO balances and attendance calendars, ensuring accuracy and compliance with company policies.
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Coordinated enrollment administration across health insurance, dental coverage, and 401(k), provide employee guidance on plan options and policy terms to strengthen understanding and participation.
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Professional Summary
Skills
Work History
Advised supervisors on employee relations matters involving attendance, punctuality, performance concerns, policy interpretation, and workplace conduct.
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Maintained consistent availability of office supplies and restocked low items to keep team members on task and productive.
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Facilitated interdepartmental communication to streamline administrative processes, including financial processing, registration, and recordkeeping.
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Serves as a liaison between employees, insurance carriers, and brokers to resolve complex benefit related issues effectively.
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Processed and maintained accurate payroll records for 150 employees between two companies based in New York & Florida using ADP, enhancing data integrity and accessibility.
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• Cultivated strong relationships with vendors and partners supporting administrative operations. Guided managers in documenting employee concerns and applying company policies consistently and appropriately.
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• Monitored open workers' compensation claims to ensure timely case status approvals and resolutions. Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
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Develop and distribute employee communications, policy materials, presentations, and procedural guidance to strengthen employee understanding.
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• Prepared and sent COBRA letters after staff termination to support continued health coverage options.
• Managed tracking and restocking of office supplies to maintain operational efficiency for team members. Maintained detailed records of collection activities, tracking general contractor contact information, payment history, and collection efforts to support effective follow-up.
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Human Resources & Grants Contracts Associate, 12/2020 - 05/2024 The Campaign Against Hunger – Brooklyn, NY
• Managed employee onboarding processes to ensure compliance with company policies and procedures. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
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• Streamlined HR documentation processes, improving efficiency in record-keeping and data management. Administered benefits programs, resolving employee inquiries to enhance understanding of available options.
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• Facilitated new-hire orientation to ensure understanding of company policies. Improved employee access to benefits by administering 403(b), health, dental, and vision programs and resolving employee questions regarding coverage and available options.
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• Managed personnel files, ensuring confidentiality while maintaining accurate and organized records. Prepared QuickBooks invoices and check requests for food and utility vendor billing, ensuring accurate data for payment requests.
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Supported accurate and timely payroll processing for 80+ employees through Paychex and Homebase, helping ensure employees were paid correctly and on schedule.
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Monitored employee attendance and performance, addressing punctuality and absence issues in line with company policies.
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Maintained open lines of communication with stakeholders throughout the contracting process to ensure transparency and alignment on expectations.
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• Worked closely with finance department to reconcile project expenses according to funder requirements. Assisted with contacts and grant allocation for programs within the organization with funding received from other non-profit organizations.
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Improved financial record accuracy by assisting with monthly bank reconciliations and tracking petty cash expenditures.
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Program Assistant, 01/2020 - 12/2020
The Campaign Against Hunger – Brooklyn, NY
Strengthened engagement in the Family-to-Family program by coordinating monthly communication and outreach with an average of 35 participating families.
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Supported effective program monitoring by producing timely reports and surveys that provided accurate documentation of program activity and participant outcomes.
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Improved program data accuracy by maintaining participant outcome records and supporting reliable information used for payroll and program reporting.
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Contributed to program growth and continuity by coordinating participant recruitment and retention activities and maintaining consistent communication with participants.
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Expanded access to community resources by supporting programs administered through the Benefits Access Office and assisting participants with program-related needs.
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Improved accessibility and organization of program records by maintaining both digital and physical filing systems, including Salesforce, allowing staff to retrieve participant documentation efficiently.
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Strengthened participant service by managing incoming and outgoing communications, accurately documenting messages, and directing inquiries to appropriate staff members.
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Supported successful company events and program activities by coordinating logistics and ensuring participant needs were addressed before and during scheduled activities.
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Helped maintain uninterrupted office operations by monitoring supply inventory and arranging replenishment before essential materials were depleted.
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Supported the organization's annual free income-tax initiative by assisting clients with the tax preparation process and helping community members access valuable financial services.
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Built strong relationships with participants and community members through responsive communication, problem-solving, and customer service aligned with the organization's hunger-relief and food-justice mission.
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Bachelor of Science: Human Resources Management, 06/2025 Grand Canyon University - Phoenix, AZ
• Dean's List (Fall 2023)
• National Society Collegiate Member since 2024
• Alpha Chi National Collage Honor Society Member since 2025
• GPA: 3.9 GPA
• Payroll Accounting Certificate- October 2025
Education
CERTIFICATIONS
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